Healthcare - Director of Operations
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With over a 27 years’ experience in the healthcare sector, I have guided a range of organisations in defining, designing, and delivering innovative solutions that improve patient flow and service pathways. I harness my extensive expertise in process mapping, storytelling, and lean methodologies to create a transformative healthcare blueprint that provides significant relief, catalyses happiness among staff, and resolves entrenched operational issues. My unique fusion of forward-thinking and pragmatic execution accelerates service delivery, anticipates, and neutralises risks, and optimises both quality and cost-efficiency.
With an MSc in Strategic Leadership, I bring an expert level of strategic expertise to any role. As a certified MBTI practitioner and a Lean Six Sigma Green Belt, I combine an insightful understanding of diverse patient culture and team dynamics with a positive pursuit of operational excellence and quality. Serving in various senior roles within the NHS and independent sector, covering specialties such as Cancer, Surgery, Pharmacy.
I have been the driving force behind numerous service improvement projects and quality initiatives, leading significant transformations and enhancing women and children's services, all while fostering the next generation of healthcare leadership.
• MBTI Certified: As a certified Myers Briggs Type Indicator (MBTI) practitioner, I have a deep understanding of personality dynamics, which I leverage in my coaching and mentoring roles to motivate individuals and teams, fostering an environment of professional growth and high-performance.
• Lean Knowledge & Practice: With a Lean Six Sigma Green Belt certification, I am proficient in identifying waste and reducing variability, which allows for the conception and development of effective strategies. My practice entails the redesign of processes for enhanced efficiency and quality, driving forward the continuous improvement ethos.
• PRINCE2 Certified: Proficient in the PRINCE2 project management method, I effectively plan, monitor, and control projects, ensuring successful delivery within the agreed-upon timeline, quality, and budget. I have a knack for devising templates and drafting comprehensive reports, devising actionable plans, and adeptly managing the benefits, assuring the realization of project outcomes and their alignment with strategic goals.
Training. London. 2015
