Harley Bliss

Ensured smooth operation of the venue, assisting customers, preparing food and drink whilst maintaining consistent service standards. Delivered Friendly and Professional customer service within a busy environment Assisted in the training of new staff to meet high standards

Staff Member - Victorian Tea Rooms, Eastbourne - Eastbourne

(2023-03)

• Ensured smooth operation of the venue, assisting customers, preparing food and drink whilst maintaining consistent service standards.
• Delivered Friendly and Professional customer service within a busy environment
• Assisted in the training of new staff to meet high standards
• Developed strong time, resource and money management skills
• Adapted effectively to a fast paced environment to support collegues and customers
• Recommended products based on customer preferences and dietary requirements such as allergies to ensure a positive customer experience

Intern - Experience It Now Travel & The View Hotel

• Developed strong customer service, communication, attention to detail, and organisational skills across both hospitality and travel work environments
• Gained experiences within a variety of departments to learn from a number of individuals and enhance my own knowledge
• Adapted communication styles to different customers, identifying their needs and tailoring recommendations to build rapport, influencing decisions and delivering a positive customer experience.
• Assisted with customer bookings and enquiries, organising travel arrangements
• Supported hotel reception and guest-service activities

Student Representative - East Sussex College Group

(2024-09 - 2025-06)

• Represented student views at weekly board meetings to discuss and implement enhancements with a purpose of improving college life
• Developed strong communication and active listening, participating in active discussions and presenting my own ideas
• Strengthened articulation and confidence by engaging with other representatives, student councils and event leaders to deliver the best experiences for future students at the college

Level 3 Diploma - Travel and Tourism - East Sussex College Group

GCSE's - Maths, English Language & Literature, Spanish, Geography, Hospitality & Catering