Haroldscorch Scorch

Data Governance and Operations Analyst with 12+ years of experience within banking, financial operations, and regulatory environments. Experienced in data governance, reconciliation, data quality validation, client record management, reporting, and operational controls across investment and account services functions. Strong background in managing large financial datasets, resolving data discrepancies, supporting regulatory compliance, and improving operational workflows.

Skilled in SQL, advanced Excel, reporting analysis, and cross-functional stakeholder engagement within high-volume banking operations. Proven ability to support governance frameworks, audit readiness, and data-driven operational improvements across multiple systems and business units.

Senior Data Governance & Operations Specialist – Wealth Management Operations at Standard Chartered Bank (2018-06 – Present)

• Govern investment and transactional data across multiple banking platforms, ensuring accuracy, consistency, completeness, and compliance with internal governance standards.
• Manage validation and reconciliation of investment records including valuations, redemptions, position transfers, and fixed income transactions.
• Perform data quality checks to identify operational discrepancies, investigate root causes, and implement corrective actions.
• Collaborate with Product Teams, Relationship Managers, Financial Advisors, Compliance, and Technology stakeholders to resolve data exceptions and strengthen governance controls.
• Monitor suspense and exception accounts to maintain reporting accuracy and support audit readiness.
• Maintain portfolio and transaction datasets across operational systems while ensuring compliance with reporting and regulatory requirements.
• Support operational process improvements through workflow optimisation, control enhancement, and issue trend analysis.
• Generate operational and client reporting to support decision-making, transparency, and service delivery.
• Deliver data governance training and awareness sessions to improve adherence to data quality standards across operational teams.
• Conduct reconciliation activities between front-office platforms, custodians, and securities depositories to ensure data consistency.
• Delivered data governance support for the implementation of Online Fixed Income functionality on the SC Mobile App, ensuring accurate data mapping and operational control compliance.
• Reduced CSD data creation turnaround times by streamlining validation and onboarding processes across operational stakeholders.
• Improved fixed income processing timelines through workflow redesign and stronger reconciliation controls within investment operations.
• Supported nationwide ESLA Bond amortisation implementation on the TBILL platform by validating system configuration and transactional data accuracy.

CDD & Client Data Governance Analyst (Short-Term Assignment) at Standard Chartered Bank

• Conducted client data validation, remediation, and record enrichment activities for regulatory Request for Information (RFI) reviews.
• Managed customer due diligence (CDD) records to ensure data accuracy, completeness, and regulatory compliance.
• Investigated incomplete, outdated, and conflicting customer information across multiple banking systems.
• Performed root cause analysis on client data discrepancies and implemented corrective actions to improve data reliability.
• Verified and updated customer records in line with KYC, AML, and internal governance standards.
• Collaborated with Compliance, Supervisors, and Global Business Services teams to maintain high-quality customer master data.
• Reviewed changes in client circumstances to determine enhanced due diligence and CDD refresh requirements.
• Strengthened customer data quality controls through proactive exception monitoring and remediation activities.

Data Management & Account Services Analyst at Standard Chartered Bank (2015-02 – 2018-08)

• Managed static data governance activities for customer and account records across banking systems and operational platforms.
• Conducted document validation, retrieval, and remediation activities to resolve account data quality issues.
• Coordinated onboarding documentation and compliance requirements with internal business stakeholders.
• Investigated account servicing exceptions and escalated complex operational issues for resolution.
• Produced management information (MI) reports and operational dashboards to support business monitoring and decision-making.
• Monitored service level agreements (SLAs) to ensure timely completion of account servicing requests.
• Supported enterprise data correction initiatives and operational issue management activities.
• Collaborated with relationship managers, operations teams, compliance teams, and technology stakeholders to resolve customer data issues.
• Assisted with system migration and data transfer activities, ensuring accurate mapping, reconciliation, and validation of records.
• Maintained audit trails and operational documentation for account servicing updates and approvals.
• Supported regulatory remediation initiatives including KYC, FATCA, CRS, and customer data refresh programmes.
• Identified workflow improvement opportunities to reduce manual processing errors and improve operational efficiency.
• Designed and implemented a static data governance tracker that improved issue monitoring and reduced resolution turnaround times.
• Led a data discovery and remediation initiative involving dormant funded accounts, contributing to account recovery and operational clean-up activities.
• Delivered a critical account closure and data correction project within regulatory deadlines, reducing compliance exposure and operational risk.

Records Governance & Archival Management Project at Standard Chartered Bank (2019-03 – 2019-06)

• Reviewed archived records to identify redundant and obsolete data per governance and retention policies.
• Coordinated secure document retention and destruction with vendors to ensure compliance.
• Reorganised enterprise record structures to improve accessibility, classification accuracy, and policy adherence.
• Conducted records audits to identify duplicate records, compliance gaps, and retention inconsistencies.
• Supported implementation of records governance frameworks, retention schedules, and policy controls across operational teams.
• Maintained metadata and indexing standards to improve record retrieval and audit traceability.
• Supported records migration and archival activities while ensuring data integrity during system transitions.
• Worked closely with compliance, legal, operational risk, and business stakeholders to align governance requirements.
• Reduced archival storage costs through improved records lifecycle management and retention optimisation.
• Strengthened records governance compliance through implementation of structured retention and disposal controls.
• Improved audit readiness by enhancing document management and retrieval standards across operational teams.

Financial Data Analyst (National Service) at Ghana Prisons Service (2014-01 – 2014-08)

• Prepared monthly financial datasets for reconciliation and reporting purposes.
• Conducted financial data verification and quality assurance checks to ensure reporting accuracy.
• Investigated financial variances and transaction exceptions, performing root cause analysis and corrective actions.
• Reconciled financial records across operational systems to ensure consistency and compliance.
• Produced financial reports and management information (MI) to support operational decision-making.
• Analysed account activity to identify anomalies and support transaction accuracy controls.
• Maintained confidentiality and secure handling of sensitive financial and client information.
• Applied AML, KYC, FATCA, and CRS controls where relevant to reporting and account review activities.

Bachelor of Science (BSc) in Business Administration (Accounting) – Methodist University College (2010 – 2013)