Harpinder Singh Basra

Accomplished Operations Manager with over 30 years of experience in managing diverse teams and ensuring operational efficiency. Proven ability in staff management, training, and implementing improvement initiatives across aviation, security, and catering sectors. Dedicated to optimizing service delivery, meeting SLAs and fostering a safe working environment.

Eager to leverage extensive leadership and operational expertise to contribute to business success. Motivated and reliable individual working towards the City & Guilds 2377-77 qualification in In-Service Inspection and Testing of Electrical Equipment. Developing strong knowledge of electrical equipment inspection, testing procedures, safety requirements and the IET Code of Practice.

Highly organised, conscientious and attentive to detail, with a professional background in administration and client facing work. A quick learner with a strong commitment to working safely and accurately.

PAT Testing of electrical equipment - Gridcore Electrical Services Ltd

(2026-07)

Currently undertaking further preparation and working towards qualifying for the City & Guilds 2377-77 qualification

Self-Employed, Company Director - Spice Hub Caterers Ltd

(2023-02 - 2026-01)

Self-Employed, Company Director - Indian Catering Company

(2016-04 - 2023-01)

PRM Supervisor - Omni Serv Ltd

(2015-02 - 2016-03)

• Oversaw the comprehensive PRM operation.
• Ensured all Service Level Agreements were rigorously met in accordance with the contractual obligations.
• Managing staff on a daily ad hoc basis.
• Served as a terminal trainer, delivering essential fire and Health & Safety training.

Security Officer - Contract Security Services

(2014-01 - 2014-10)

• Developed and executed daily staff rosters.
• Supervised cash collection activities, ensuring adherence to daily schedules.
• Conducted thorough checks on all guards to verify compliance with company procedures.
• Maintained up to date knowledge of changes in Government Legislation and Industry Bulletins.

Holiday - India - Unemployed

(2013-07 - 2014-01)

Unemployed

(2012-03 - 2023-01)

Operations Supervisor - Aviation Business Continuity

(2011-02 - 2012-03)

• Ensured the seamless operation of the baggage handling area in Terminal 3.
• Managed a team of 26 staff responsible for off-loading baggage belts and assisting passengers with bag reconciliation.
• Undertook full responsibility for recruitment, induction, training and performance management of the team.
• Contributed to the Airport's management team by preparing performance target statistics and implementing improvement initiatives, including emergency evacuation contingencies.

Operations Manager - Excess Luggage Ltd

(2010-03 - 2011-01)

• Directed the day-to-day smooth running of the operation.
• Liaised with airlines to facilitate repatriation of lost or delayed baggage.
• Co-ordinated and managed overseas excess luggage shipping logistics.

Portable Appliance Testing – Operations Manager/Trainer - T.M.R.F

(2007-07 - 2010-03)

• Established and launched a new business unit focused on Portable Appliance Testing (PAT) and subsequent repairs.
• Served as the primary port of contact for all business-to-business enquiries in the capacity of operations manager.
• Led a team of experienced service engineers, overseeing all facets of the employee lifecycle including recruitment, interviewing, sales training, performance management, and termination.
• Accompanied employees during induction and training, actively participating in field sales activities.
• Qualified PAT tester and CIEH Train the Trainer.
• Delivered fire awareness training to various industries, including National Express Railways, Stanstead Express Railways (and delivered training to the Boardroom), NCP car parks, Quantas Airlines, Air India, Qatar Airways, and Jat Airways.

Customer Service Duty Manager - BAA Heathrow Airport

(1994-03 - 2007-05)

• Reported directly to the Manager Service Delivery, overseeing the daily management of BAA Heathrow – Terminal 3 Customer Service Departments.
• Managed employees across various departments including Security, Information Desk, Passenger Services, and Baggage Control Desk.
• Participated in working groups to evaluate and enhance terminal wide customer service.
• Spearheaded projects specifically aimed at improving the overall customer experience.
• Collaborated closely with the Police, Ambulance Service, and Border Agency to ensure the smooth operation of the airport.

Senior Service Engineer - Paymaster Limited

(1981-02 - 1993-08)

• Executed failure analysis to support field service and warranty teams in processing warrantable repairs and identifying emerging issues in collaboration with client warranty teams.
• Provided expert engineering product technical support to Distributor Field Service Engineers (DFSE) and Field Engineers.
• Led and supported investigations, defining and documenting robust problem statements, including on-site field assessments.
• Presented investigation findings, factual data, and conclusions at management reviews (Scene of the Crime).
• Actively engaged in cross-functional problem-solving teams (e.g Rapid Problem Solving and Six Sigma) to provide technical input and drive data-driven improvements and/or reductions in cost of coverage.

BAFE Qualified Service Engineer (2007 - 2008)

Portable Appliance Testing Certification - City & Guilds (2006 - 2007)

Professional Training Qualification - Chartered Institute of Environmental Health (CIEH) (2006 - 2007)

City & Guilds - Radio TV & Electronic - Radio TV & Electronic - Isleworth Polytechnic (1978 - 1980)

O' Levels - Syon School for Boys (1972 - 1977)