Harpreet Singh

A highly motivated Computing & IT graduate with a strong passion for data analytics, problem-solving, and delivering data-driven insights. I enjoy working with data, identifying patterns, and transforming information into meaningful solutions that support business decision-making. Alongside my technical skills, I bring strong customer service experience, enabling me to understand user needs, communicate effectively, and design solutions that create real impact.

I am now seeking an entry-level role in data analytics or a related field where I can continue to develop my skills and contribute value.

Tenant Manager - Airbnb

(2025-08)

• Managed Airbnb property operations, analysing booking trends and guest feedback to optimise occupancy rates and improve customer satisfaction. Utilised platform data and performance insights to maintain high ratings and maximise bookings.
• Managed Airbnb property operations, including guest communication, reservation handling, and ensuring timely cleaning and property readiness.

Software tester and technical support - Birmingham Children's and Women's Hospital

(2025-02 - 2025-06)

• Provided technical support and software testing within a critical healthcare environment, ensuring system reliability and performance.
• Diagnosed and resolved technical issues using a structured, problem-solving approach.
• Supported infrastructure by installing and maintaining hardware and software, ensuring minimal disruption to operations.
• Acted as 1st and 2nd line technical support to resolve software-related issues through IT service desk helpline.

Facilities & Operations Administrator - Eternal Smiles Dental Centre

(2021-06 - 2025-02)

• Managed daily operations and administrative processes, ensuring efficient workflow and service delivery.
• Communicate with customers, understand needs and resolve issues, improving overall service experience.
• Supported scheduling and operational planning, helping to optimise resource use and minimise conflicts.

BSc (Hons) - Computing & IT - Birmingham City University (2021-09 - 2024-07)

A-Level - Mathematics, Business, IT - Arden Academy (2014-09 - 2021-07)