Harriet Cannon

An outstanding, dedicated individual with the desire to excel and succeed. With a proven track record showing perseverance and ambition to do well. I am committed, dedicated, hard-working and always strive for excellence in everything I do.

Experienced hospitality and catering operations leader with a proven track record managing multi-site foodservice operations across sports venues, events and visitor attractions. Skilled in client relationship management, operational planning, financial control, team development and delivering high-quality customer experiences.

Head of Retail Events at Piglet's Pantry (2023 – Present)

My current role as Head of Events for Piglet's Pantry includes all duties and responsibilities of my previous role as Event Operations Executive, as well as the following:

• Leading the Retail department to deliver the operational efficiency, planning and presentation of the food and beverage offer at Portsmouth Football Club.
• Ensure all food, liquor and disposables are in correct areas in good time for match days and other events.
• Responsible for the non-matchday setup for matchday and making sure the retail areas in the stadium are ready for matchdays.
• Ordering, receiving and related admin tasks.
• Actively maintaining day to day contact with the venue client to enable the closest possible working relationship.
• Investigating revenue shortfalls and cost overspend relating to financial results in the retail department.
• Driving spend per transaction and spend per head values.
• Actively monitoring and improving the operating standards within all retail areas; including service, product lines and operational procedures.
• Working closely with the Head Chef and Head of Hospitality to develop food and beverage offerings across all stadium outlets.
• Ensuring a seamless transition from T20 Matches, County Cricket events, 100's tournaments and concerts- set up, delivery and vice versa.
• Recruitment and staff training.
• Key part of many other events such as: Cheltenham Festival of Cricket, Red Bull F1 Christmas market, The Ideal Home show at Excel London, Royal Ascot, The Kia Oval 2023 Season including the Cricket World Test Championship, and both Retail and Hospitality areas of Oakham Cricket Festival as General Manager.

Events Operations Executive at Piglet's Pantry (2022– 2023)

Working as Events Operations, I would work directly with the Head of Events in ensuring the smooth running of all Piglet's Pantry sites, some of which include Portsmouth Football Club, Brighton and Hove Albion Football Club, Newbury Racecourse, Thorpe Park, Chessington World of Adventures, Hereford Racecourse, and Sussex County Cricket Club.

• Overseeing the non-matchday set up for all venues.
• Keeping a low labour cost for both Matchday and Non-Matchday operations.
• Setting up greenfield event sites and overseeing events from start to finish.
• Ensuring employee training is kept relevant and up to date.
• Scheduling staff and recording hours for payroll.

Front of House Supervisor at Piglet's Pantry (2021 – 2022)

Alongside working at The Loddon School, I took up an additional role working with Piglet's Pantry at Portsmouth Football Club as a Front of House supervisor in the Victory Lounge.

Learning and Care Support Assistant at The Loddon School (2021 – 2022)

At The Loddon School, I work as part of a multi-disciplinary team to provide the highest levels of care and education to a variety of children with autism and associated other Special Educational Needs (SEN) with severe and complex restrictive and challenging behaviours. I also studied an NVQ Level 3 Diploma in Residential Childcare whilst at The Loddon School.

• Working as part of a large multi-disciplinary team to provide a consistent and united approach.
• Organising and allocating staff.
• Liaising with parents, social workers and other relevant external parties.
• Being prepared, confident and informative at all times.
• Confidentiality.
• Forward thinking.
• Regularly attending training and other career development events.

Front of House Staff at Capital Gardens (2019 – 2021)

At Capital Gardens, my role was front of house staff at the restaurant/café. I completed a Level 2 Certificate in Food Safety and Hygiene for Catering during this time, as well as undergoing full barista training and providing excellent customer service whilst driving high sales.

University Diploma in Hospitality Business Management – University of Derby Online (2026)

A Level in AS Maths level 3 course, specialised in statistics – Queen Mary's Sixth Form College (2020)

GCSE – The Hurst Community College (2019)