Sales representative at Unity Connect (2025-06 – Present)
- Handled a high volume of customer interactions while delivering accurate, efficient and professional service.
- Prioritised rapport building through effective questioning and empathetic communication.
- Managed refunds, exchanges, and handled sensitive data securely.
- Ensured compliance with GDPR guidelines for customer privacy protection.
- Supported customers with sensitive enquiries with professionalism and confidentiality.
- Maintained accurate customer records in multiple CRM systems.
- Demonstrated empathetic communication and active listening when supporting customers with complex or sensitive enquiries.
- Collaborated with colleagues for efficient customer experience delivery.
- Accurately updated customer records and maintained detailed documentation across multiple systems.
- Managed sensitive personal information in accordance with GDPR and company policies.
Campaign manager at Global Opportunity (2023-03 – 2025-06)
- Supported the onboarding of new starters, ensuring employees understood company expectations, procedures and workplace standards.
- Coordinated interview schedules, organised meetings and prepared recruitment documentation.
- Maintained confidential employee and candidate records with accuracy and professionalism.
- Supported employee development through coaching, regular feedback and performance monitoring.
- Maintained accurate and confidential records, ensuring information remained up to date and securely managed.
- Supported the recruitment and onboarding of multiple new starters while maintaining accurate documentation.
Charity supervisor, Waitress, Bar staff and kitchen staff at Red Lion Wetherspoon's (2020-01 – 2023-03)
- Team Member (Bar, Kitchen, Hotel Reception & Charity Supervisor)
- Organized charity events, meetings, and financial records.
- Demonstrated multitasking to meet targets and support staff.
- Coordinated hotel guest bookings and ensured fire drill safety.
- Maintained cleanliness and safety standards at the hotel.
- Welcomed guests, managed telephone enquiries and bookings, responded to customer queries and ensured a positive customer experience.
- Scheduled bookings, maintained administrative records and managed diary appointments.
- Prepared documentation relating to hotel bookings and customer enquiries.
- Worked effectively across multiple departments while maintaining high organisational standard
