Self-Directed Learning & Family Commitments (2025-10 – 2026-06)
Took a planned career break to focus on family commitments, using the time to keep IT skills sharp through self-directed learning and short courses. Now actively looking to return to full-time work.
Office & Workplace Coordinator (IT Support) | Fixed Term at Valtech Ltd (2025-06 – 2025-09)
- Main point of contact for 200+ users in a hybrid environment, handling support via Jira, phone, email and in person while consistently hitting SLA targets.
- Took ownership of the office environment: managed contractor and supplier relationships, coordinated maintenance works, and kept the building safe, tidy, and fully operational.
- Carried out health and safety duties including workplace risk assessments, fire safety checks and incident logging, acting as the on-site first point of contact for any H&S concerns.
- Managed front-of-house operations: visitor sign-in, meeting room bookings, access and security, and helping new starters settle in from day one.
- Delivered hands-on desk-side and remote support across Windows 10/11 and MacBooks, resolving hardware, connectivity and access issues.
- Set up iPhones and iPads for new starters via Microsoft Intune and Entra ID, covering OS setup, MFA configuration and SIM provisioning.
- Led end-to-end onboarding and offboarding: device setup, account provisioning, IT inductions, equipment returns and courier logistics.
- Built and maintained a Confluence knowledge base of IT and office guides, SOPs, and asset records from scratch, cutting repeat queries and improving self-service.
- Raised and managed purchase orders for IT equipment, software, and services, including SIM cards, and kept accurate spend records for budget visibility.
- Coordinated a full site relocation end to end, including equipment builds, cabling, hardware procurement and disposal, and contractor liaison, completed on time and within budget.
- Organised office events, town halls, and board meetings, including catering, AV setup, and logistics.
- Delivered security awareness guidance on phishing, identity verification, and safe data handling, escalating complex issues to 2nd/3rd line with clear handover notes.
- Result: Delivered day-one readiness for every new starter and kept the business fully operational through a full office relocation, with zero disruption and all H&S and facilities responsibilities covered.
IT Administrator | Temporary at BNP Real Estate via Talan (2025-05 – 2025-06)
- Delivered 1st and 2nd line desk-side and remote support via ServiceNow, meeting SLA targets and escalating to 3rd line with clear, well-documented handover notes.
- Built, imaged and configured laptops, iPads and mobiles across Windows 10/11 using Intune and Apple Business Manager; administered Entra ID and Azure AD for MFA resets, unlocks and permissions.
- Ran onboarding and offboarding: account creation, hardware provisioning, SIM activation via Vodafone OneNet and Kurmi, access removal, courier returns and PO management for IT inventory.
- Owned the full hardware asset lifecycle, including procurement tracking, device configuration, stock audits and end-of-life disposal, maintaining CMDB-aligned records in ServiceNow.
- Result: Improved asset data accuracy and lifecycle visibility across the contract period, leaving records audit-ready at handover.
Workplace Coordinator at With Intelligence Ltd (2024-06 – 2025-04)
- Central point of contact for all IT and workplace queries across a global team, managing high volumes of requests via Freshdesk and Zendesk.
- Took day-to-day responsibility for the office environment: managing supplier relationships (cleaning, utilities, consumables, and equipment) and tracking spend against the office budget.
- Liaised directly with contractors and service providers, raising maintenance requests, overseeing works on site, and holding suppliers to account on quality and response times.
- Supported health and safety compliance: risk assessments, fire evacuation procedures, incident logging, and acting as the visible on-site contact for safety concerns.
- Managed front-of-house and office access: visitor management, room bookings, the Net2 security system and workspace readiness.
- Provided line management cover for reception staff, training them on office procedures and front-of-house standards.
- Managed procurement of IT equipment, software licenses and services, including Windows and Microsoft 365 renewals, keeping records accurate for compliance and budget reporting.
- Delivered IT inductions for all new joiners and produced user-facing guides to support self-service and reduce repeat tickets.
- Administered accounts across Entra ID, Active Directory, Microsoft 365, Exchange, Google Workspace (Okta MFA) and 8x8; delivered security awareness training.
- Managed the full device lifecycle: procurement, imaging, configuration, MDM enrolment, asset tracking, stock audits, repairs, patching, and AV setup for meeting rooms.
- Result: Reduced new-starter and event delays through sharper equipment readiness and tighter supplier management, improving the day-one experience across global teams.
Office Manager at Motor Insurance Bureau via Securitas (2021-09 – 2024-06)
- Managed day-to-day hardware asset operations: provisioned and tracked laptops, peripherals, and access cards, and maintained asset and compliance records.
- Supported a full office relocation, including AutoCAD floor planning and equipment lifecycle decisions.
- Led joiner and leaver processes with HR, covering IT workstation setup, account and permission management, and access removal.
- Maintained IT security policies, delivered phishing awareness training, ran internal security audits, and provided AV support for executive meetings.
- Result: Improved asset visibility and access control accuracy, delivering a smooth office relocation with clean audit trails throughout.
Security Operations Supervisor at Britplan Security Solutions Ltd (2019-12 – 2021-09)
- Managed security and technical systems across 18 sites, including CCTV, alarms, and access control, carrying out regular risk assessments and IT maintenance.
- Provided technical support for visitor management systems, diagnosed hardware faults, and carried out basic repairs to minimise downtime.
- Coordinated fire drills, evacuations and safety procedures, logged incidents, and trained staff on system use and fault reporting.
- Result: Improved uptime and compliance across all 18 sites through proactive maintenance, reducing the volume of escalated incidents.
