Scheduling and allocations manager
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Highly prudent and resourceful professional with over 10 years of experience in optimising the commercial, logistical, and procurement functions through administrative, organisational and mamagement skills. Solid track record of handling multiple tasks simultaneously, maintaining the stock levels, improving the flow of products, mitigating risk to production, and ensuring key metrics achieved by leading and coordinating cross-functional teams. Analytical planner adept at identifying and isolating supply chain-related challenges, as well as devising solutions to resolutely mitigate issues.
Excellent communication skills with the ability to build relationships with customer, suppliers/vendors, co-workers, and management to drive results. Proficient in MS office suite, including PowerPoint and Excel spreadsheet
Zzoomm PLC/FullFibre February 2023 - Present
National Scheduling and Allocations Manager
Liaise with customers with professionalism to achieve their satisfaction levels, while coordinating with engineers across the country to ensure the service needs are met. Manage a team and allocate work to 40+ engineers nationwide daily whilst ensuring KPIs are met. Produce and manipulate reports daily to present in meetings to the CEO and other colleagues throughout the business to drive for business growth and to see in which areas we can improve the service provided.
Speak to customers daily and respond to last minute changes by utilising my high level of organisational skills to meet all SLA's. Whilst managing my own team, I also respond to queries from supervisors of the engineers and must make influential decisions which effect several teams to ensure my role is effectively carried out. Assist with systems project management to create a more streamlined process for my team and across other departments within the business.
● Prepare and Lead presentations with data I have collated.
● Carry out one to ones with employees’ ensuring targets are met and team morale is high.
● Prioritise workloads and adapt to changes in a timely manner.
● Schedule travel within different counties to ensure KPIs are met.
● Follow GDPR on a daily basis and encourage my staff to do so by encouraging their training is kept up to date.
● Advanced knowledge of Microsoft packages along with other required systems within the role.
● Develop and prioritise daily, weekly and monthly workloads within the service for customer satisfaction.
● Forecast broadband installations weekly, monthly and quarterly to ensure targets are met on and individual bases and for the winder business
Functional Skills Qualification in Mathematics at Level 2, Functional Skills Qualification in English at Level 2, Functional Skills Certificate in Employability and Personal Development at Level 2, Functional Skills Certificate in Information and Communication Technology (ICT) at Level 2, BSC Pass Level 2 Award in Health and Safety at Work, 2011 | YMCA Training
Pass Level 2 BTEC First Diploma in the Uniformed Services; Level 2 Communication Skills, 2010 | Darlington College
GCSEs; C grade in English, Maths&Science; D grade in History, Media Studies, Religious Education, Physical Education, Resistant Materials and Music, Adult Literacy&Numeracy Level 2, 2009 | Northallerton College
