Harry Yule

Channel Account Manager in B2B connectivity and SaaS, carrying an annual gross profit target while owning partner and end-customer relationships across UK and international markets. Sell Starlink, Peplink, and OneWeb connectivity through new business, renewals, and multi-site rollouts, with earnings weighted toward recurring revenue. Backed by four years of building trusted relationships and turning unclear processes into repeatable playbooks across both sales and service.

Channel Account Manager - Clarus Networks Group - Livingston, UK

(2025-04)

Sell Starlink, Peplink SD-WAN, and OneWeb LEO connectivity plus the Aavora management platform into local government, enterprise, maritime, and channel partners across UK and international markets. Carry an annual gross profit target of £250k, with earnings weighted toward recurring revenue.

• Quota: achieved 147% of the £250k annual gross profit target
• Recurring revenue: grew monthly recurring revenue by prioritising airtime margin and longer contract terms
• New business and renewals: secured multi-year renewals and multi-site rollouts, including a 44-site Starlink deployment and a 36-month connectivity renewal
• Account management: own and grow a portfolio of strategic accounts across local government, enterprise, and maritime, selling hardware, airtime, and the Aavora platform
• Key accounts: Formula One Management, Vertical Aerospace, Moto, Trade Centre Group, Scottish Autism, and Hayley Group
• Sales process: run a structured cycle from qualification to close using MEDDPICC, Challenger, and SPIN

Service Delivery Team Leader - TSB - Edinburgh, UK

(2023-06 - 2025-04)

Led a service delivery team of nine, owning coaching, performance management, and service quality.

• Improved service consistency by 18% by setting clear performance standards and embedding regular quality checks and coaching
• Cut new-starter time-to-confidence by 25% with practical, step-by-step training
• Raised positive team-morale feedback by 20% through stronger check-in and support routines

Local Support Relationship Manager - TSB - Edinburgh, UK

(2021-10 - 2023-06)

Supported business customers in complex financial difficulty with clear, solution-oriented handling.

• Reduced customer effort by 21% by streamlining handovers between support and operational teams
• Cut repeat queries by 14% by spotting early issue patterns and applying preventative fixes

Business Banking, Service Delivery - TSB - Edinburgh, UK

(2021-07 - 2021-10)

Supported business banking service delivery while onboarding into the wider support function.

Bar & Floor Team - JD Wetherspoon

Delivered fast, accurate customer service during high-volume peak trading.