Harsh Jain

Credited with M.Sc. in Global Marketing. Growth-minded and highly motivated professional with hands-on experience in sales and marketing, new business development, and customer service. Possess complete knowledge of methods for showing, promoting, and selling products or services, including creative marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Skilled in planning and co-ordinating multi-platform marketing campaigns to improve customer engagement, brand reputation, and company sales. Forward-thinker and expert negotiator with strong skills in driving increased revenue, optimizing buying experience, and elevating company profile with targeted markets. Consistently recognised for identifying and meeting client's needs.

Work History

Jan 2022 – Feb 2023 Waiting Staff Member, Principal York – York

Provide warm welcome to customers upon arrival aimed at establishing a comfortable atmosphere. Interact with customers to update about current promotions, offers, and special services of the restaurant; accept new orders and generate sales. Support staff members in preparing, processing, and delivering customers' orders on time. Receive and promptly respond to customers' queries focused on avoiding customer disappointment.

Key Achievements:

• Appreciated by upper management for consistently receiving 5-star ratings from customers.
• Drove an increase in hotel sales growth by optimising customer satisfaction and retention levels.
• Reduced customer waiting times by quickly completing cash and card payments.
• Built long-lasting, profitable customer relationships through superb communication skills.
• Ensured customers’ comfort and hygiene by thoroughly cleaning dining and waiting areas.

Planned and conducted detailed research to determine and secure new business growth and development opportunities. Developed, updated, and managed marketing content for company websites to promote and sell professional services across various platforms. Analyzed consumer trends and accurately interpreted meaning to predict future changes. Maintained optimal inventory levels with the aim of meeting and exceeding ever-changing clients' demands. Prepared and administered sales team budgets and payroll.

Key Achievements:

• Pushed the development of long-term business strategies by gaining an understanding of key markets.
• Increased overall business growth through planning and execution of effective marketing programmes.
• Selected to oversee the full sales lifecycle, from prospecting clients to negotiating and closing deals.
• Grew engagement, interaction, and reputation through multi-platform marketing campaigns.
• Initiated and elevated new business opportunities by devising and executing effective networking plans.
• Advertising and Managing inventory on the company's website.

Delivered effective assistance to the Head of Marketing in annual planning and budgeting. Researched and applied new concepts to optimize social media presence and footfalls. Collected quantitative and qualitative data to monitor the performance of ongoing marketing campaigns. Restructured and improved strategies to ensure the long-term success of future marketing projects. Interacted with media and PR professionals to build and strengthen campaign reach.

Key Achievements:

• Contributed to 10% improvement in the mall’s footfall by designing and producing engaging marketing materials.
• Maximized sales conversion rates by establishing and maintaining relations with large customer bases.
• Facilitated data-driven decision-making by creating and submitting Google Analytics reports.
• Supported new lead generation objectives through strategic management of marketing campaigns.

Education and Qualifications

M.Sc. in Global Marketing, University of York – (Sept 2021-Nov 2022)

• Developed an understanding of ethical and sustainable marketing, consumer behaviour, etc. Dissertation: Evaluated the implementation and impact of AI in retail business and presented with group members on a sustainable campaign idea.

• Awarded 2nd place in Math’s project competition on pi day.