Harvey Weed

Confident and personable customer service professional with experience in high-volume hospitality, retail and public-facing roles.

Former

Rudy’s Supervisor with experience leading teams, delivering high standards of customer service and working effectively in fast-paced environments. A First Class Acting graduate with strong communication skills, a friendly and outgoing approach, and a genuine focus on creating positive customer experiences.

Supervisor (FOH) - Rudy’s

(2024-06 - 2026-06)

• Joined as a Floor Server and was promoted to Supervisor in recognition of strong performance, reliability and leadership.
• Delivered consistently high standards of customer service in a fast-paced, high-volume environment.
• Supervised shifts, supporting and delegating to team members while maintaining a welcoming and efficient customer experience.
• Worked across floor service and bar operations, adapting quickly to different customer and team needs.
• Managed the pass during busy services, coordinating between kitchen and front-of-house teams to maintain efficient service and quality.
• Trained and supported new staff, helping maintain consistent service standards across the team.
• Handled customer queries and complaints calmly and professionally, using initiative to resolve problems.
• Responsible for opening and closing procedures, tills, cashing up and completing handovers.

Theatre Usher - Grosvenor East Theatre

(2021-09 - 2024-07)

• Provided a welcoming and personable experience for audience members in a busy theatre environment.
• Managed ticketing systems and beverage orders accurately.
• Communicated confidently with a wide range of customers and assisted with queries throughout performances.
• Maintained high standards of presentation and cleanliness throughout the venue.

Restaurant & Bar Staff - The Percival’s Rest

(2022-07 - 2022-08)

• Delivered attentive table service and bar support in a busy hospitality environment.
• Took orders, managed tables and communicated effectively with customers and colleagues.
• Handled customer queries and complaints professionally, using initiative to resolve issues.
• Maintained bar stock, cleanliness and high standards of presentation.

Face-to-Face Fundraiser - Bright Future Fundraising

(2022-07 - 2022-09)

• Built quick rapport with members of the public while fundraising for Action Against Hunger.
• Consistently achieved weekly targets through confident communication and resilience.
• Represented the organisation professionally when dealing with challenging interactions.

Customer Team Member - Co-op

(2019-12 - 2021-12)

• Provided friendly and efficient customer service in a busy retail environment.
• Operated tills, handled cash and assisted customers with queries and purchases.
• Received and organised stock, maintained store presentation and supported day-to-day shop-floor operations.
• Worked effectively as part of a team while maintaining high standards of cleanliness and safety.

BA (Hons) - Acting – First Class Honours - Manchester Metropolitan University (2021 - 2024)

A Levels: BBD; 11 GCSEs (Grades 4–8) - Oakwood Park Grammar School (2013 - 2020)