Trainee Optical Assistant (Weekends only) - Specsavers-Chatham - Chatham
(2025-05)
- Highly skilled working in a fast-paced customer service environment.
- Providing excellent patient care by greeting patients warmly, answering any of their questions, and ensuring they feel at ease throughout their visit.
- Able to work very well, as part of a team
- Confidence in using IT systems
- Able to communicate effectively with people of all ages and from different backgrounds
- Selling products and handling cash
- General Admin duties (filing, handling posts and etc.)
- Fitting, cleaning and adjusting glasses
- Making adjustments to the frames when the patient collects their glasses in the store
- Making appointments and recording them in the diary
- Answering phone calls to answer any queries and to book in appointments for patients, general public and etc.
- Carrying out pre-screening tests such as retinal imaging, pressure checks and visual field testing
Food and Beverage Assistant - King Charles Hotel-Gillingham - Gillingham
(2024-10)
- Greeting and Interacting with guests in a friendly and professional manner
- Ability to work independently as well as part of a team in a fast-paced environment
- Delivering food to the guests in a timely manner
- Setting up the tables for shifts/events with sliver wear cutlery and cups
- Clearing away the dishes from the tables after the guests have finished. Whilst making sure the tables are kept clean and new cutlery have been set up on the tables
- Washing all the crockery and cutlery in the kitchen
- Ensuring the continental food area is kept tidy and replenished throughout the breakfast shift
- Whilst working, I adhere to safety, health and hygiene standards
Customer Sales Assistant - Holland & Barrett-Chatham - Chatham
(2016-03 - 2024-08)
I had worked in the Holland and Barrett company for 8 years, and this has helped me to gain excellent customer service skills. I always thrived to achieve my personal sale targets and KPIs which had gained high levels of sales for the shop and the company as well. I had promoted and advised all the customers about their general health, lifestyle and their general wellbeing.
Retail Store Supervisor - Holland & Barrett-Chatham - Chatham
(2018-05 - 2019-06)
- Excellent communication skills, I had used this skill everyday whilst I was interacting with my colleagues, and I delegated various jobs and tasks to complete on that day. Whist they were working I would also guide them, and help them throughout the day.
- Conflict management skills, I had used this skill whenever a matter had occurred in the shop. I would quickly and calmly sort out the problem whether it was with a customer or the manager.
- Time management, I had used this skill whilst I was working by organizing what I had to do, before I started my shift. By doing this, this had helped me to prioritize certain important jobs first before moving on to the other jobs. Also as a result of doing this, I had started to multi-task and use my time effectively to achieve and complete all tasks before the deadline was set.
- Opening and closing the store, before my shift and at the end of my shift, It was my responsibility to count the safe and the tills correctly, so it was at the proper balance.
Receptionist/Hairdressing apprentice - Chris hair care-Rochester, Kent - Rochester, Kent
(2012-09 - 2014-09)
- Answering all phone calls in a professional and polite manner
- Welcoming and greeting all the customers with a warm smile
- Scheduling in appointments
- Updating customers information and records
- Ensured that the reception area was kept clean and tidy
- Delivering outstanding customer service skills
- Managed payments
