Retail Manager at Specsavers (2024-04 – 2025-08)
- Assisted in promoting and coordinating hearing appointments while ensuring patients received a seamless experience across both optical and audiology services
- Lead the day-to-day operation of a large, high volume specsavers store, overseeing retail,dispensing, clinical,admin, audiology and laboratory functions
- Managed and developed a team of over 45 colleagues through coaching, performance reviews, structured development plans and regular one-to-one meetings
- Drove store performance through effective KPI management, commercial planning and continuous monitoring of operational performance
- Partnered with DIrectors and senior stakeholders to support business objectives, identify opportunities for growth and improve customer outcomes
- Lead recruitment, onboarding and succession planning
- Managed employee relations matters including investigations, disciplinary procedures, grievances management and performance improvement plans
- Ensured high standards of compliance across clinical, operational and health and safety requirements
- Delivered training initiatives that improved colleague capability, engagement and overall business performance
- Maintained exceptional customer service standards and customer satisfaction outcomes
Cinema Manager at Cineworld Cinemas (2022-01 – 2024-01)
- Led a team of 30 members and 3 team leaders across multiple operational departments
- Managed recruitment, onboarding, training and performance management
- Led employee relation matters including investigations, disciplinary procedures and grievances
- Drove retail KPI performance through stock management, merchandising initiatives, promotions and team engagement
- Managed payroll, workforce planning, health & safety compliance, risk assessments and operational audits
- Supported profits and loss reporting and business performance reviews
- Developed leadership pathways and coaching programmes that improved internal progression
Team Leader at Cineworld Cinemas (2019-04 – 2022-01)
- Team supervision
- Health & safety
Team Member at Cineworld Cinemas (2018-04 – 2019-04)
Customer Service Assistant at Sky (2021-01 – 2021-05)
Worked Remotely
- Delivered customer service and sales support
- Maintained compliance with GDPR requirements
- Developed strong communication and customer relationship skills
