Hasnain Hussain

A dedicated and motivated individual with two years of university experience at Leeds Beckett University, where I pursued a Sports and Exercise Therapy degree. I possess diverse work experience across customer service, sales, hospitality, warehouse operations, and fraud security, with a strong foundation in communication, marketing, and organization. Currently working in Santander Fraud/Security Department, as a customer service fraud team specialist, I am open to transitioning into different fields, particularly a more advanced role in fraud prevention i.e an investigation/case handling role.

I do also have a burning ambition to learn the trades of engineering particularly working with a more hands on role, as I am eager to leverage my experience, skills and desires in a new career path while continuing to grow professionally.

Customer Service Fraud Team Specialist at Santander (2023-01 – Present)

• Monitor and prevent fraudulent activities, ensuring customer security through detailed analysis of transactions.
• Investigate and report potential fraud cases, providing accurate and timely information to management.
• over 3 years of experience with banking systems/software, as well as understanding of required skills including, clear communication, emotional intelligence, problem solving, adaptability and take control.

Customer Service Advisor at Next (2022-05 – 2023-01)

Manage the shop floor and maintain a positive environment while ensuring customer satisfaction.

• Assist with customer inquiries, manage telecommunication, and contribute to store success through effective teamwork.
• Consistently achieve positive customer feedback, fostering a productive and welcoming store atmosphere.

Sales Executive/Distributor at Money Experts – Comparisons (Yellowbricks) (2022-01 – 2022-03)

• Engaged in door-to-door sales of BT telecom services in West Yorkshire.
• Developed key customer service skills including trust-building, needs-based selling, and effective communication.

Clothing Picker/Placer at Marks&Spencer (2021-08 – 2021-10)

• Ensured precision and organisation in the warehouse, handling products with care and meeting strict deadlines.
• Adapted to a fast-paced work environment and consistently achieved performance targets.

Waiter – Front of house, Cashier, Chef at Al – Shakoor Restaurant (2020-09 – 2021-08)

Provided high-quality customer service in a fast-paced restaurant setting.

• Worked effectively with colleagues to ensure smooth operations and customer satisfaction.

Degree in Sports and Exercise Therapy – Leeds Beckett University

GCSEs – Titus Salt School (2019-09)

A-Levels – Titus Salt School (2020-09)