Hawa Dhorat

Motivated and dependable individual with strong communication, organisational, and leadership skills developed through school, work experience, and administrative roles. Experienced in customer service, reception work, office administration, and event coordination. A quick learner who works well independently and as part of a team, with a strong commitment to delivering high-quality work in challenging environments.

Admin Assistant & Sales - MAK Accounting

(2026-01)

• Managed a high volume of incoming calls and ensured enquiries were directed efficiently to the appropriate departments.
• Calling existing clients and offering customer care support.
• Provided reliable administrative support, contributing to the smooth day-to-day running of the office.
• Delivered professional customer service as the first point of contact for clients and visitors.
• Maintained accurate records and organised documentation to support operational efficiency.

Receptionist/Admin - Serene Spa

(2021 - 2024)

• Delivered professional front-desk customer service, ensuring clients received a welcoming and positive experience.
• Processed and recorded payments accurately.

Planner - DecorbySD

(2021)

• Assisted in organising and setting up weddings, birthdays, and other events.
• Ensured customer satisfaction and high-quality product presentation.
• Managed social media accounts to promote the business.
• Ensured compliance with health and safety standards.

Student Duty - School

(2024-07 - 2024-07)

• Completed log books and diaries for school transport.
• Delivered important notices to staff and students efficiently.
• Assisted the school receptionist with daily administrative tasks.
• Safely escorted students to designated areas when required.
• Demonstrated reliability, responsibility, and strong communication skills.

Work Day Experience - Employer / University

(2025-07 - 2025-07)

• Gained insight into various health careers and their daily responsibilities.
• Observed professional workplace expectations and career progression.

GCSEs - Predicated - Batley Girls' High School (2021 - 2026)