Sales team lead - Travel pass croup - Nairobi, Kenya
(2026-01 - 2026-12)
- Provide direction and support to sales representatives.
- Assign sales territories and targets.
- Monitor daily sales activities and performance.
- Create and implement effective sales plans.
- Identify new market opportunities and customer segments.
- Recommend strategies to increase revenue and market share.
- Ensure the team meets or exceeds monthly, quarterly, and annual sales goals.
- Gather customer feedback and market intelligence.
- Recommend improvements based on market insights.
- Work closely with marketing, finance, and operations teams.
- Ensure smooth order processing and service delivery.
- Track leads, prospects, and opportunities.
- Ensure timely follow-up and conversion of potential customers.
- Ensure adherence to company policies and procedures.
- Promote ethical sales practices and professionalism.
Team Leader - BELK CCI Kenya Ltd - Nairobi, Kenya
(2024-05 - 2025-12)
- Handling inbound customer calls and live chats with a strong focus on product sales
- Promoting BELK products and services to existing and prospective customers
- Identifying customer needs and recommending appropriate products
- Converting inquiries into sales through persuasive communication
- Upselling complementary products to increase revenue per customer
- Monitoring personal and team sales targets and ensuring consistent achievement
- Training and coaching new agents on sales techniques and closing skills
- Maintaining accurate records of daily sales performance
- Developing action plans to improve conversion rates
- Handling customer objections and complaints while retaining sales opportunities
Team Leader - BELK CCI Kenya Ltd - Nairobi, Kenya
(2024-05 - 2025-12)
Key Sales Achievements
- Consistently met and exceeded monthly conversion targets
- Improved team upsell revenue through coaching and mentoring
- Recognized as a target achiever within sales campaigns
Call Centre Agent - Metro by T. Mobile – CCI Kenya
(2023-09 - 2024-04)
- Receiving inbound calls from customers and converting them into product subscriptions
- Actively selling mobile plans, upgrades, and promotional offers
- Educating customers on new products and persuading them to purchase
- Cross-selling additional accessories and services
- Achieving daily and monthly sales targets
- Capturing customer details in CRM for follow-up sales
- Turning service interactions into sales opportunities
- Resolving client issues while maintaining focus on closing deals
Call Centre Agent - Metro by T. Mobile – CCI Kenya
(2023-09 - 2024-04)
Key Sales Outcomes
- Achieved high individual sales conversion rates
- Increased adoption of Metro by T. Mobile packages
- Contributed to departmental revenue targets
Volunteer - UNHCR - Nairobi
(2022-10 - 2023-08)
- Engaged stakeholders and partners in outreach and communication programs
- Supported client interaction initiatives that built strong interpersonal skills
Receptionist - Royal Palms Casino - Nairobi
(2021-03 - 2022-09)
- Greet client and visitors with a positive, helpful attitude.
- Assisting clients in finding their way around the office.
- Announcing clients as necessary.
- Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs.
- Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
- Preparing meetings and training rooms.
- Answering phones in a professional manner, and routing calls as necessary.
- Assisting colleagues with administrative tasks.
- Performing ad-hoc administrative duties.
- Answering, forwarding and screening phone calls.
- Sorting and distributing emails
