Hayden

I am a highly motivated and reliable 19-year-old with a strong background in customer service, retail, cleaning, and education support. In these roles, I have consistently demonstrated excellent communication, teamwork, and organisational skills. I thrive in fast-paced environments, confidently interact with a wide range of people, and take pride in delivering high standards while handling responsibilities efficiently and independently.

I am quick to learn, adaptable, and committed to maintaining a professional and positive approach in every role. I am now seeking an opportunity to further develop my skills, contribute to a dynamic team, and build a successful long-term career.

Customer Service Agent - Swissport - Aldergrove, Antrim

(2025-07 - 2026-05)

• Delivered professional customer service by assisting passengers with check-in, verifying travel documents, and handling baggage according to airline and security procedures, contributing to a seamless travel experience.
• Managed boarding gates by scanning boarding passes, making announcements, and ensuring safe, timely boarding of passengers while effectively resolving last-minute issues.

Domestic Assistant - Southern Health and Social Care Trust - Portadown, Armagh City Banbridge and Craigavon

(2024-04 - 2025-07)

• Maintained high standards of cleanliness and hygiene by cleaning offices, sanitising surfaces, and safely handling waste in line with health and safety guidelines.
• Supported a safe and organised working environment by following infection control procedures and ensuring all areas were kept tidy and well-presented.

Services Colleague (Seasonal) - Asda - Portadown, Armagh City Banbridge and Craigavon

(2023-12 - 2024-01)

• Delivered friendly and efficient customer service by assisting shoppers, operating tills, and handling transactions accurately in a fast-paced retail environment.
• Maintained store standards by restocking shelves, organising displays, and ensuring a clean and welcoming shopping environment.

A-Levels - Health and Social Care Level 3 Advanced Technical Award - Southern Regional College (2023-09 - 2025-05)

GCSEs - Craigavon Senior High School (2021-09 - 2023-07)