Hayley Arthur

My skill base is strong in communication, efficiency and consistency. I'm self-motivated to find better ways and processes, confident in problem solving and adapting to business needs, managing timescales and service level agreements. In my current role I'm working as corporate contracts admin, compiling daily reports and billing and invoice adjustments for commercial contracts for the flex-e-rent team within Enterprise.

This team is a specialized department for high-profile military, police, government and VIP’s The role and working from home requires self-discipline, self-motivation and problem-solving skills to get tasks completed as well as identifying and prioritizing issues that arise to ensure the contracts run smoothly and the day-to-day tasks get completed efficiently. I have worked for Enterprise for 13 years and overall, its very customer service driven. The American roots have unknowingly made me unique in the way I see things from the perspective of “I will find a way” attitude and I will exceed the expectations by going that bit further.

Trainee - Budget Insurance Broker - Wallington, Addiscombe, Petts Wood and Bethnal Green

(2002-09)

• Quoting on Insurance, setting up insurance cover notes, adaptations, and unwriting (By phone, email and in person)
• General shop duties
• taking cash
• banking
• Admin duties

Dealer support Team coordinator and training specialist - Vodafone Corporate

(2002-09)

• Credit handling and Equifax accredited, corporate contact specialist.
• Training specialist doing group sessions, meeting PAs for corporate customers, organizing session plans, communication and managing the corporate brand image.
• Complaints handling
• Staff progression skillsets, and progress along with their attendance and enablement reviews.

Comparison website - Self Employed

(2007 - 2012)

I worked on a consultant basis for other businesses such as the chamber of commerce and the local paper and had the pleasure of working and startup of the women in business networking.

• Managing the day-to-day office duties
• attending business networking
• meetings
• emails
• accounts
• banking
• media & advertising
• I gained experience in procurement bid writing and bidding.

Corporate Account Admin Business Rentals; Flexerent UC79 (Homeworker) - Enterprise Rent a Car/Flexerent

(2013-08)

I have a strong connection with corporate account handling and contract procurement SLA delivery. I've been able to connect and work within many other roles, departments, and branches. I’ve had opportunities to get involved in processes, opening a new department which has given me knowledge across the board, administering training, planning and creating training guides, progress and PDM’s.

I currently specialize in corporate high profile & public service contracts this requires integrity, precise accurate information and the ability to act, delegating within my team and escalating into other areas of the business to utilize the right areas of the business to fulfill the contracts in a cost-effective manner.

• General office management
• competent in written communication and face to face interaction
• Daily duties also include invoice billing, adjustments, providing documents and detailed costing.
• Excellent Microsoft office skills
• Teams meeting for updates and meet and greets with suppliers
• Planning and prioritizing inboxes using many platforms, reporting and responses, invoicing queries.

GCSE’S - Math's, English, English literature, business studies - Stanley Park High School Wallington

GNVQ level 3 - Communication Technology - Vodafone corporation adobe Photoshop, media workshop & web design - Isle of wight college