Hayley Clarke

Compassionate and experienced Care Assistant with 12 years in the healthcare sector, including domiciliary care, NHS hospital settings, and a residential care home specialising in dementia. Skilled in delivering high-quality, person-centred care with a strong focus on dignity, empathy, and respect.

Deputy Manager - Montclair Residential Home - Banstead

(2015-08 - 2025-03)

I started as a Care Worker at Montclair Residential Home in 2015, progressing to Senior Carer after achieving my Level 3 qualification. In 2019, I completed a Level 5 Diploma in Leadership and Management for Adult Care and was promoted to Deputy Manager. In this role, I supported the Registered Manager in overseeing the care home and ensuring the delivery of high-quality, person-centred care for 15 residents living with advanced dementia.

• Building positive relationships with service users, understanding their interests and needs
• Ensuring care is person-centred
• Assisting service users with activities of daily living
• Supporting service users in a way that maintains dignity and privacy
• Performing general household tasks such as cleaning and laundry
• Administering medication in line with guidelines
• Liaising with GPs and other healthcare professionals
• Updating and maintaining care plans
• Safely using equipment such as standing aids and hoists
• Identifying and reporting risks
• Monitoring patients' conditions by recording temperature, pulse, respirations, and weight
• Reviewing and updating policies as required
• Supervising and supporting staff
• Maintaining accurate and up-to-date care records, ensuring confidentiality at all times

Bank Healthcare Assistant - Epsom and St Helier University Hospitals - Epsom

(2017-02 - 2019-12)

Provided flexible support on various hospital wards, delivering compassionate care to patients with a range of medical needs.

Healthcare Assistant - Bluebird Care - Sutton, Greater London

(2015-01 - 2015-08)

Delivered domiciliary care to individuals in their own homes, supporting with medication, personal care, mobility, and companionship.

Healthcare Assistant - Mears Group - Wallington, Surrey

(2013-09 - 2014-12)

Provided home care services across the local area, with a strong focus on supporting elderly clients to live independently.