Hayley Harvey

Experienced and highly motivated property professional with experience in strategic business development and financial analysis. Skilled in developing strong relationships to achieve high standards of operational compliance and service delivery. Instrumental in streamlining and improving processes and implementing performance management-based solutions.

Estate Manager – London - ENCORE GROUP - London

(2025-03)

Currently managing a portfolio of three developments, one of which is still under construction and is being handed over in phases. Working with key clients and management companies, including seven mansion blocks off Baker Street, which are currently undergoing a phased £3m external redecoration program and are high-rise buildings. Management of onsite staff, including the security team, the building manager, the Development manager and the Assistant Property Manager.

Approx 541 units, 20 blocks, Total portfolio budget pa £3,757.474.00.

Team Leader – London - RENDALL & RITTNER - London

(2024-01 - 2024-09)

Reporting to the Divisional Director and leading a team of three property managers (with approximately 30 developments) located in central London, and managing a prestigious development with award-winning water gardens at its Centre, located in a prime central location, comprising just over 1,000 units across nine separate blocks, along with commercial, worth £500k a year in management fees.

Regional Manager – Large & Complex Portfolio - FIRSTPORT - Putney, Paddington, Kingston, Gillingham

(2019-10 - 2023-12)

Reporting to the Operations Manager and leading a team of 4 site-based Development Managers within the Large & Complex portfolio located in Putney, Paddington, Kingston, & Gillingham. A total of Approx. 1500 Berkeley built residential homes and commercial units. FirstPort is the UK's leading residential property service provider, caring for 310,000 homes in England, Wales, and Scotland, across 5,600 developments.

With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

• Adopting a proactive and strategic focus, having overall operational accountability for a regional portfolio, delivering profitability, compliance, service excellence and value for money.
• Ensuring all employees provide an efficient, value-for-money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
• Being passionate about delivering consistently high standards of customer service.
• Plan and adapt resource requirements to allow for team capacity enabling them to deliver effectively.
• Identify and deliver on-going training needs to support the development of direct reports, utilizing appropriate internal and external methods and support as well as conduct frequent reviews with development managers providing constructive feedback and coaching, ensuring KPI's and SLAs are met.
• Lead, mentor and develop your team of development managers to ensure service is delivered to the highest standard.
• Lead profitability reviews with development managers to ensure schemes remain profitable and are provided with the required and agreed level of service.
• Lead and support development manager action plans for "at risk" schemes ensuring preventative measures are in place for those that are vulnerable.
• Collaborate with our procurement team providing feedback and support to the Contractor Network, continuously seeking value for money and best service to customers.
• Monitoring and auditing KPI's for the regional portfolio to adhere to compliance and Health & Safety policies and procedures.
• Develop and lead the 12-month regional operational strategy in line with the divisional strategy.
• Able to advise on building structures and components and to supervise major works project deliverables to ensure excellent customer care, exemplary contractor performance and project completion within scope and specification.
• Support development manager's and cross-functional teams to actively conclude complaints and actions, handling escalated complaints where necessary.
• Review and improve quality of internal and external customer communication within the team alongside accuracy of accounts.

Development Manager – Bespoke Property Services - FIRSTPORT - River Thames

(2016-09 - 2019-10)

Managing a prestigious private residential development located on the River Thames consisting of 23 purpose-built blocks, 292 units including commercial with extensive private gardens and moat. 16 Staff, 24-hour concierge, gym, 1.2m annual budget. Working three days a week (21 hours). Winner in 2017 for FirstPort's 'Customer Engagement Award' and News on The Block 'Concierge of the Year' Winner in 2018 and 'London Property Manager of the Year' 2019.

Property Manager – IPM London Region - MAINSTAY - London

(2015-09 - 2016-08)

Managing a portfolio of 5 prestigious developments in London, one whilst still under construction. Two with 24-hour Concierge services. Total 614 residential units, 10 Commercial, 12 staff, 2.141m annual budget.

• Key duties as previous, plus full staff management of the team including Caretakers, Concierge, and cleaners.

Team Manager – South East - GORDON & C0 - South East

(2015-05 - 2015-07)

Senior Property Manager (Reigate) - GORDON & C0 - Reigate

(2014-09 - 2015-05)

Full time Property Manager (Pimlico) - FRY & CO - Pimlico

(2013-10 - 2014-09)

Full time Property Manager (Croydon) - HML ANDERTONS PROPERTY & ESTATE MANAGEMENT - Croydon

(2011-09 - 2013-06)

Full time Assistant Property Manager/Property Manager (Croydon) - COUNTRYWIDE MANAGING AGENTS - Croydon

(2008-10 - 2011-08)

Part time Sales Negotiator (Mon-Fri 10-2.30pm and every other Saturday) - HAMPTONS INTERNATIONAL

(2008-01 - 2008-10)

Saturday Sales Consultant - CURTIS HAINES ESTATE AGENTS

(2003-09 - 2004-05)

Sales Negotiator / Senior Sales Negotiator / Deputy Office Manager/ Office Manager - ROSS STEWART ESTATE AGENTS

(1998-01 - 2003-01)

Trainee Sales Negotiator / Sales Negotiator - GOODFELLOWS

(1996-01 - 1998-01)

Key time Sales Advisor/'A' Level Trainee / Senior Sales / Sales Manager - DEBENHAMS PLC

(1990-01 - 1996-01)

GCSE - Business Studies, English language, English literature, Maths, Science, Further Science, Geography, German and TVEI - NORBURY MANOR HIGH SCHOOL (1985-01 - 1990-01)

A Levels - Business Studies and Sociology - JOHN RUSKIN SIXTH FORM COLLEGE (1990-01 - 1992-01)

Diploma in Home Inspection - Home Inspection - HOME INSPECTOR TRAINING LTD – Tolworth Tower (2006-01 - 2008-01)