Refuse Operative at Ward recycling (2026-02 – 2026-06)
- Collected, sorted, and loaded household commercial and recyclable waste along routes.
- Safely operated refuse automated lifting and compacting mechanisms to load bins.
- Worked with team, completing daily collections through heavy manual lifting tasks.
- Sorted kerbside recyclables, removing contamination and correcting material separation practices.
- Returned empty bins to properties and handled missed collections immediately, professionally.
- Maintain vehicles and equipment in clean, safe working condition with basic checks.
- Adhered strictly to manual handling techniques and road safety standards.
- Emptied industrial and household bins, supporting cleane neighborhoods through consistent collection.
- Demonstrated consistent ability completing demanding shifts within challenging environments while maintaining fitness.
Dray Operative/Drivers Mate at Greene King (2024-07 – 2026-02)
Key skills & Attributes: Excellent physical fitness and stamina for manual handling tasks. Strong teamwork and communication skills. Reliable, punctual, and safety-conscious. Numeracy and record-keeping ability. Knowledge of delivery routes and local geography. Achievements: Consistently met delivery schedules with zero customer complaints. Recognized for reliability and endurance.
- Safely transport and deliver kegs, casks, and packaged goods to pubs, bars, and other licensed premises.
- Load and unload heavy goods using correct manual handling techniques and lifting equipment.
- Check delivery notes, verify stock, and ensure accurate order fulfillment.
- Maintain vehicle cleanliness, complete vehicle checks, and report any faults or defects.
- Provide excellent customer service by liaising professionally with clients and site staff.
- Adhere to all health and safety regulations, including safe lifting procedures and traffic management rules.
- Work collaboratively with drivers and warehouse teams to ensure efficient route planning and timely deliveries.
- Handle full and empty kegs, containers and returns, ensuring correct documentation and storage.
Customer Service Advisor at Trent Barton (2023-07 – 2024-07)
- Resolve customer queries through phone, social media messages, and email support.
- Improved customer experience by addressing timetables, live times, billing, and route planning.
- Improved service outcomes by forwarding actionable recommendations to relevant teams.
- Improve route planning accuracy by tracking route prices and real-time traffic reports.
- Resolve incident investigations and relay critical findings to customers through completion.
- Deliver outbound customer posts by coordinating preparation workflow for accurate delivery.
Stock Controller/Admin & Warehouse Operative at Prolog (2020-10 – 2023-07)
- Improve inventory accuracy by completing stock administration and controller duties consistently.
- Improve inventory reliability by completing scheduled PI checks within agreed timescales.
- Achieve quality improvements by identifying and reporting critical-to-quality processes and practices to management.
- Reduced risk by reporting operational non-conformance promptly to management for review.
- Reduced stock accuracy issues by identifying root causes and advising management resolution actions.
- Improve warehouse layout efficiency by planning streamlined storage, picking, and movement.
- Achieved improved issue resolution by proactively presenting clear solutions during challenges.
- Improve inventory accuracy through participation in campus stock counts and verification.
- Improved inventory accuracy by processing returns, restocking stock, and scrapping assets for ghd.
- Improve customer fulfillment by completing laser engraving of ghd assets and orders.
- Improved item personalisation by embroidering personalised names on items for Gltc.
- Delivered accurate order fulfillment by scanning items and dispatching shipments for ghd and Elite.
- Improve mail delivery readiness by processing mail and completing mail sorting.
- Achieve reliable item processing by inspecting, verifying condition, and returning items to GLC.
- Improve warehouse throughput by completing operative duties, supporting accurate inventory movement.
- Improved order accuracy by selecting, packing, and dispatching orders precisely.
Customer Service Advisor at NHS Supply Chain (2020-03 – 2020-10)
- Resolve customer queries through phone, social media messages, and email support.
- Improved customer experience by addressing timetables, live times, billing, and route planning.
- Improved service outcomes by forwarding actionable recommendations to relevant teams.
- Improve route planning accuracy by tracking route prices and real-time traffic reports.
- Resolve incident investigations and relay critical findings to customers through completion.
- Deliver outbound customer posts by coordinating preparation workflow for accurate delivery.
Warehouse Operative at Red Rock - Cotton Traders (2018-10 – 2020-02)
- Dispatch orders accurately by selecting correct items from warehouse locations.
- Deliver customer items safely by packing orders with labels and protection.
- Support smooth operations by cleaning warehouse spaces and handling administration tasks.
- Communicated responsibilities clearly through detailed descriptions of assigned role tasks.
- Improved order readiness by collecting clothing items quickly and accurately across locations.
- Improved order accuracy and speed by completing clothing picking and packing tasks.
- Reduced delays by reporting issues and damages promptly for swift resolution.
Redcoat, Chef and Team Member at Butlin's (2016-05 – 2018-09)
2016 - Worked as a full time temp waitress at Butlins, which requires a lot of enthusiasm within customer service, delivering food to tables, cleaning and relaying tables and areas, cash handling, collecting glasses, taking orders and occasional bar work. In 2017 changed positions within the company becoming a chef. Cooking for hundreds of people a day, following COSHH procedures, cleaning to extremely high standards and completing basic health and hygiene.
In 2018 became a redcoat within the company, dealing with thousands of guests everyday making sure they're having lots of fun and sorting out any issues.
- Running sessions such as magic, arts and crafts, pottery painting, drum workshop, bath bomb making, code breaking, critter handling and other duties such as dj-ing, show support, character and celebrity photoshoots, cleaning.
- Was also the redcoat puppeteer and lots more.
