Hayley Jayne Ramsden

I am married with 3 children, aged 17, 16 and 10. We have 2 dogs and a garden full of chickens and ducks. I have always enjoyed working in people-focused roles and feel I have much to offer. I am very friendly and approachable and thrive on helping others.

I am always happy to assist colleagues when and where possible, so long as I am able to complete my own workload. I have Hypermobile Ehlers-Danlos Syndrome (hEDS) and Fibromyalgia and would class myself as disabled. I simply require the opportunity to move around (neither staying stood up nor seated for long periods of time).

I occasionally use a walking stick/ crutch and joint supports.

Finance Manager - Queen Edith Primary School (QED) - Cambridge

(2022-09)

Following my role as Finance Assistant, I was given the opportunity to expand my experience in the finance sector when the Finance Manager left the school in September 2022.

• Processing and paying invoices across two schools
• Managing expense claim forms
• Assisting the Business Manager with payroll
• Completing month-end and MER reports
• Creating purchase orders and placing orders on websites as requested by staff members

Finance Assistant - Queen Edith Primary School (QED) - Cambridge

(2022-03 - 2022-09)

I applied for the role of Finance Assistant in Spring 2022 and spent time assisting the Finance Manager.

• Processing invoices
• Placing orders

School Secretary - Queen Edith Primary School (QED) - Cambridge

(2020-01 - 2022-03)

• Covering the front desk and interacting with parents, children, staff members and visitors
• Ensuring visitors were allocated the correct lanyards by checking for proof of DBS certificates or accompanying non-certified visitors through the school
• Assisting in the organisation of school photographs and arranging rotas to ensure all students had their photographs taken
• Ensuring registers were completed by teachers every morning and collating the numbers to run a report for the kitchen staff to prepare meals
• Telephoning the families of any children who were absent on the day who had not contacted the school to request a reason for their child's absence and recording it on SIMS
• Keeping the website updated with policies, letters and school news
• Updating the school Twitter account and creating the half-termly school newsletter
• Assisting in taking photographs for the new school website
• Monitoring school meal accounts and writing to parents via letter using Mail Merge or Parent Mail to inform them of any arrears and chase up payments when necessary
• Ensuring parents and staff could access their accounts on Pay360 and raising any issues with Pay360 directly

Sales Assistant - Majestic Wine Stores - Petersfield, Hampshire

(2019-08 - 2019-12)

• Re-stocking the shop floor
• Ensuring the shop is kept clean & tidy
• Assisting customers with their purchases
• Delivering orders to customers' homes or venues in the work van
• Serving customers and taking payments on the till
• Keeping high levels of customer services at all times

Chef / Food Services Assistant / Hospitality Supervisor - Sodexo - Leicester Grammar School, Great Glen

(2014-01 - 2019-04)

• Liaising with teachers, staff and catering colleagues regarding bookings and refreshments
• Assisting the Catering Manager with the stock take once a month and ordering stock
• Arranging events alongside the Catering Manager such as World Book Day and building gingerbread houses
• Providing refreshments for Parents evenings, music concerts and sports fixtures
• Working in the on-site coffee shop serving parents, staff and pupils
• Prepping food as part of the kitchen team
• Serving staff and students in the refectory
• Working on the weekly rota within the team and assisting chefs as required
• Completing an apprenticeship in Food Preparation and Cooking and qualifying as a chef in 2016
• Running the large salad bar alongside another chef, catering for up to 200 customers daily
• Coming up with new recipes and planning menus for the salad bar
• Ensuring fresh food was ordered daily
• Ensuring paperwork, including allergen sheets and temperature records, were up to date
• Undertaking Health and Safety training on a regular basis
• Undertaking Food Safety and Safeguarding training

Shop Floor Assistant / Fresh Counter Assistant - Asda - Oadby

(2010-10 - 2014-12)

At Asda I started on the shop floor before moving to work on the fresh counters.

• Replenishing products and front-facing on the shop floor
• Helping customers find products
• Serving on the tills taking cash and card payments
• Dealing with food waste products and reductions
• Cooking the rotisserie chicken and other products on fresh counters
• Preparing fresh pizzas
• Serving fresh meat and fish on the relevant counters
• Keeping up high levels of self and food hygiene

Office Junior / Receptionist / Clinic Assistant - NHS - Hebden Bridge Group Practice, Hebden Bridge; Fisher Medical Centre, Skipton; Queens Road Surgery, Halifax

(2004-08 - 2007-11)

• Dealing with the mail on a daily basis- opening letters and distributing to the correct doctor/ member of staff
• Inputting data from hospital letters on to patients' files using the relevant NHS computer system
• Taking outgoing mail to the Post Office on a daily basis
• Ordering stationary from selected companies and making sure office supplies were full
• Making appointments for patients
• Taking cash payments for the private Chiropractor and Chiropodist
• Liaising with doctors, colleagues, the Practice Manager and patients
• Running the Diabetic clinic- contacting patients via telephone and letters to send reminders regarding their annual checks
• Arranging blood tests with the Phlebotomist
• Chasing up patients who had missed appointments
• Arranging the clinics with the doctor, nurse and hospital Podiatrist
• Assisting the Practice Manager with QOF (Quality and Outcomes Framework)
• Communicating with hospital consultants and their secretaries via telephone or mail
• Typing up letters from GP's with audio-typing

GCSE - General Education - Calder High School

AS Level - English Language, Psychology - Calder Sixth Form

European Computer Driving Licence (ECDL) - Computer Skills (2006)

Functional Skills qualification in Mathematics - Mathematics (2013)

BTEC Level 2 in Hospitality and Catering Principles - Food Production and Cooking (2016)

Apprenticeship - Food Preparation and Cooking - Sodexo / Leicester Grammar School (2016)