Hayley McKenzie

I am 38 years old who is currently seeking employment as I have recently been given 4 weeks notice due to the impending demise of the vulnerable young person that I was caring for. Due to her recent diagnosis she is in hospital and I therefore don’t have to work my notice. I am seeking a career path in healthcare as that has always been something I’ve had an interest in, with challenges to enable me to continue to grow as a person and thrive in a new working environment.

I believe I have what it takes to provide quality work and work in a team to perform to the best of my ability. All my jobs have been different roles, but they have all centred around customer/patient care and medical care. I am a very friendly and personable individual who cares deeply about people.

I believe I can learn on the job and I have a hands-on approach to learning new things.

Employment History

Telesales assistant: DM Design and Kitchens 2000

Duties

· I telephoned people with regards to kitchen, bathroom and bedroom sales.

· I used excellent customer service skills to help customers with their needs.

· I worked on my own as well as part of a team.

· I met goals and targets set by my employer.

· I received incoming calls as well as making outgoing calls.

Sales assistant: Primark

Duties

· NnI was primarily a cashier, helping customers check out their purchases.

· I handled money and became efficient when using a till.

· I demonstrated excellent customer service skills by being helpful and friendly to customers at all times.

· I was always on time.

· I helped customers find items they were looking for.

· I tidied up the store, both during and after the shop closed.

· I occasionally worked in the fitting rooms, helping customers with sizes as well as clearing up customers’ unwanted items.

· I took part in stock takes and replenishing goods.

Trainee Pharmacy Dispenser: A & A Gilbride

Duties

· Serving and giving personalised advice to customers with discretion and professionalism.

· Dealing with financial transactions and making sure that the money was balanced.

· Reading prescriptions with good attention to detail to make sure that the medication dispensed was in the correct dosage and form to ensure patients received the correct medication.

· General reception duties including corresponding with doctors’ surgeries and hospitals.

· Using the computer and scanner to scan in prescriptions to the database and to order patients repeat medications.

· General housekeeping such as keeping the area clean especially now due to the Covid-19 pandemic.

· Unpacking high quantities of medication including controlled drugs and ensuring they are stored neatly and as directed.

Personal Assistant ( Team Leader )

Duties

· Close personal care including bathing, shaving, feeding and continence aids.

· Drawing up and administering medication via PEG.

· Social activities including cinema, lunch, bowling, music class etc.

· Appointments such as GP, hospital, physiotherapy etc.

· General housekeeping including hoovering, laundry, bed making etc.

· Ordering repeat medication and liaising with GP surgery, Pharmacy and Community Nurses.

· Dressing changes.

· Note taking and record keeping.

· Budgeting.

· Monitoring medical condition such as seizure activity, pressure wounds etc.

· Mentoring staff.

· Managing Rotas.

· Risk assessments.

Training and education

GCSE’s

English 2

Science 3

Art and design 3

Computing 4

French 4

Home economics 4

History 5

Maths 5

Further Education

Communication (NC) Higher

Understanding of mental health and mental illness Higher

Human body functions for care support workers Intermediate 1

Caring for babies: workplace experience Higher

Childcare and education administration Higher

Child development Higher

First aid measures Higher

HIV infection, related illnesses and Hepatitis B Higher

Play experiences for the young child Higher

Promotion of child health Higher

Providing for an early years curriculum Higher

Child protection Intermediate 2

Partnerships in childcare and education Intermediate 2

Promoting positive behaviour in children Intermediate 2

The child with special needs Intermediate 2

The work environment Intermediate 1

Communication (NC) Intermediate 2

HIV and Hepatitis B Intermediate 2

Parenting today Intermediate 2

Play: an introduction Intermediate 2

Investigating skills for caring Intermediate 1

Introduction to human development: Infancy to old age Passed

Communication: Oral communication Higher

Communication: Written communication Higher

Online learning through Grey Matter Learning

Safeguarding for managers and safeguarding leads

Duty of Candour

Fire Warden

Handling Information GDPR & Data Protection

Team building skills

Fire safety awareness

Coaching, mentoring and challenging conversations

Continence management

End of Life

Safer recruitment

Manager induction standards

Supervision skills for managers

Mental health awareness

Catheter care

Enteral ( PEG ) Feeding

First Aid Skills

Epilepsy Awareness

Infection prevention and control

Medication ( supporting and assisting ) ( Part 1 )

Medication ( Administration) ( Part 2 )

Buccal Midazolam Administration

Skin Integrity and Pressure Ulcers

Anaphylaxis Awareness

Food Safety and hygiene

Autism Awareness