Hayley Miller

I am an experienced property investor and portfolio manager with responsibility for residential property portfolios valued at approximately £4.6m, comprising HMO and buy-to-let investments, generating a gross rental income of £38,000 per month. My proudest achievement is being named 'Manager of the Year – Tenant's Choice' at the HMO Awards 23/24. This recognition is particularly meaningful because if reflects the experience of my tenants and confirms my commitment to providing well-managed homes, maintaining strong tenant relationships and deliver a high standard of service.

Now seeking flexible property viewer / viewing agent role where my practical property experience, communication skills and knowledge of the rental and/or buying market can add immediate value. I have a natural ability to identity the right tenant for a property, combining strong intuition with a considered approach to understanding individual needs and circumstances. I am equally passionate about helping potential buyers find the right property and take pride in making sound, honest recommendations that inspire confidence and lead to successful outcomes.

Property Investor & Portfolio Manager | HMO & Buy-to-Let at Vantage Lettings Ltd (2013-06 – Present)

• Successfully built & manage own property portfolio of HMO & buy-to-let properties worth £3.5m
• Manage a gross rental income of approximately £395,000 per annum overseeing budgeting, cash flow, expenditure and financial performance
• Fully responsible for lettings and tenant lifecycle; advertising, conducting property viewings and meeting prospective tenants, providing clear information about properties, facilities, tenant arrangements and expectation
• Manage HMO operations with responsibility for property standards, licensing, safety requirements, maintenance and regulatory compliance.
• Coordinate contractors, tradespeople and professional advisers to ensure properties are maintained effectively and operating costs are controlled
• Winner of HMO Awards 23/24 'Manager of the Year – Tenant's Choice' award, which unlike other categories judged solely by industry professionals, relies on direct detailed and passionate feedback submitted by the tenants themselves.

Lettings Manager | Buy-to-Let at Fourspace Developments Ltd (2024-04 – Present)

• Part of team behind development of buy-to-let property portfolio worth £1.1m
• Manages gross rental income of approximately £60,000 per annum
• Fully responsible for property lettings and tenant lifecycle, including advertising, viewings, occupancy, tenant relationship management & retention
• Coordinate contractors, tradespeople and professional advisers to ensure properties are maintained effectively and operating costs are controlled.

Financial Planning Support at Prest Financial Planning (2010-02 – 2019-04)

• Supported one of the Directors & Chartered Financial Planners in a PA role entitled 'Financial Planning Support'
• Writing suitability reports covering investment planning, retirement planning, defined benefit transfers, inheritance tax planning and cash flow modelling
• Forming and maintaining client relationships, to be a point of contact for the client with any queries they may have
• Pre-meeting review research conducted and presented to the adviser with opportunities identified
• New business processing, working closely with my assigned administrator to ensure the business is processed correctly.

Bachelor of Arts with Honours Degree in English Literature – Leeds Beckett University, Leeds (2008)