Hayley Trudgill

I am a highly driven and energetic management professional with over four years of experience in retail and hospitality, specializing in supervising, shift management, department operations, and training. Known for my strong leadership abilities, excellent communication skills, and adaptability, I thrive in fast-paced environments where I can motivate teams, solve problems, and deliver exceptional results. With a proactive and professional approach, I am dedicated to contributing to a company's success through my expertise and commitment.

Actively Seeking Opportunities - Self-Employed - Bradford, UK

(2024-05)

Shift Leader - Flip Out

(2023-10 - 2024-04)

• Oversaw business operations, delegated tasks to team members, and resolved on-shift issues.
• Managed party bookings, including allergy confirmations and sending booking details.
• Handled front-of-house duties such as booking customers in, cash handling, and wristband distribution.
• Addressed customer complaints professionally, ensuring smooth resolution of issues related to the arena and café.
• Conducted deep cleaning of the arena and café to maintain hygiene and safety standards.
• Supervised children using the arena, ensuring their safety and offering assistance when needed.
• Managed food orders in the café, serving customers efficiently.
• Oversaw stock management, ensuring food, drinks, and disposable cutlery were consistently replenished.

Supervisor - Subway

(2020-03 - 2023-08)

• Opened and closed the store, oversaw business operations, delegated tasks, and ensured team efficiency.
• Assisted customers with orders, managed cash handling, and prepared food items.
• Conducted deep cleaning of restaurant equipment, ensuring hygiene standards were met.
• Ordered stock via the Subway App, managed deliveries, and maintained restaurant inventory.
• Delivered training and onboarding for new employees, facilitating their smooth integration into the team.

Crew Member - McDonald's

(2017-03 - 2018-05)

• Assisted customers with orders and Drive-Thru operations.
• Prepared food, including frying fries and assembling menu items.
• Maintained product knowledge to keep up with promotions and menu changes.
• Ensured cleanliness and safety in both the kitchen and restaurant floor.
• Collaborated with team members to streamline operations.
• Worked late-night and evening shifts to meet business demands.

Level 2 Food and Safety Hygiene Certification - Food Safety and Hygiene - Barnardos College (2014 - 2016)

Level 2 Sports - Sports - Buttershaw Business & Enterprise College (2008 - 2013)

GCSE - Mathematics - Buttershaw Business & Enterprise College (2008 - 2013)

GCSE - English - Buttershaw Business & Enterprise College (2008 - 2013)