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A motivated individual with a diploma in Level 3 Health and Social Care with over 1 month of experience in delivering customer service in retail and warehousing. Proven ability to build and maintain customer relationships and work effectively in a team. Known for effective organisational skills, meticulous attention to detail and a passion for creating a positive change in the community.

Currently seeking an opportunity to develop my knowledge, skills and experiences in a role that aligns with my career aspirations.

Warehouse Operative at Lidl Warehouse (2022-08 – 2022-08)

• Efficiently handled incoming deliveries by sorting and organizing stock items for distribution.
• Labelled products with pricing information to ensure readiness for shop floor presentation.
• Conducted quality checks and inventory counts to maintain stock accuracy and ensure correct placement of items in designated boxes.
• Demonstrated attention to detail and time management in a fast-paced warehouse environment.
• Collaborated with team members to meet daily operational targets and maintain smooth workflow.

Receptionist at Metro Inn Hotel (2022-07 – 2022-07)

• Completed training for the role, focusing on guest communication, and front desk operations.
• Greeted guests professionally and provided excellent customer service throughout their stay.
• Learned and practiced check-in/check-out procedures, including verifying guest identification and booking details.
• Managed payment processes, including confirming advance payments and handling transactions.
• Used Excel to record payment confirmations, ensuring accurate and up-to-date records.
• Operated hotel management software to assist with reservations and guest information.

Retail Assistant at Age UK (2020-08 – 2020-08)

• Independently secured a work experience placement, demonstrating initiative and motivation.
• Priced donated items including books, clothing, shoes, and games.
• Maintained a clean and organised shop floor, contributing to a welcoming retail environment.
• Assessed the condition of donated goods to ensure quality standards before display.
• Delivered excellent customer service by assisting shoppers and responding to enquiries.
• Collaborated effectively with team members to support daily shop operations.
• Followed health and safety protocols to ensure a safe environment for staff and customers.

Library Assistant at Stonecross Library (2018-07 – 2018-07)

• Sorted and organised large volumes of books, ensuring correct categorization and placement.
• Verified that books belonged to the library collection before shelving.
• Created promotional and informational posters using computer software to support library events.
• Maintained a tidy and welcoming environment in the library.
• Gained experience using digital tools and developed attention to detail through administrative tasks.

Level 3 NCFE Cache Diploma in Health and Social Care – Sandwell College (2020-09 – 2022-07)

GCSEs in Maths grade 4 and English grade 5– Phoenix Collegiate (2015-01 – 2019-07)

Level 2 in Health and Social Care and Business Studies – Phoenix Collegiate