Heather Ricketts

Reliable, trustworthy and conscientious sales assistant with eleven years retail experience, now ready to return to the workplace after taking time out to look after my daughter in those important first few years. Possess excellent customer service skills and always enthusiastic to go the extra mile to ensure customers have the item they require, ringing around other stores and contacting suppliers. Good at organising and problem solving with the ability to take ownership of issues and work alone with little or no supervision.

Always smartly dressed, articulate and presentable.

Childcare/Home Management - Childcare/Home Management

(2010-01)

Devoted time to raising daughter, ensuring stable upbringing and taking care of the family home. Now in a position where childcare is in place and wish to return to a career in retail.

Sales Assistant/Supervisor - JJB Sports - The Wharf Retail Park, Walsall

(2006-01 - 2010-12)

Contributing to the overall performance of the store by driving sales whilst at the same time making sure every customer received exceptional levels of service and enjoyed their visit to the store

• Checking deliveries – ensuring all stock was in the crates and separating the stock for the different areas of the store, ready to be displayed
• Serving customers to their purchases and operating the till taking cash and card payments
• Processing returns and refunds as required in line with company procedures
• Offering face to face advice to customers on the stores products
• Ringing around other stores to locate stock to meet customers requirements, going the extra mile to ensure that the customer's needs were met
• Acting supervisor covering for holiday absence – cashing up, ensuring all tills balanced, making sure staff completed their daily tasks, sorting any problems arising
• Ensuring displays were presentable at all times

Sales Assistant - Sports Direct

(2001-01 - 2006-12)

Sales Assistant - Priceless Shoes

(1999-01 - 2001-12)

• Displaying shoes by style and size
• Assisting customers by locating sizes, whilst maintaining courteous and polite customer service at all times
• Operating the till

Sales Assistant - Spec Savers

(1999-01 - 1999-12)

• Greeting customers and taking the details of new customers
• Carrying out initial eye tests on new customers
• Assisting and advising customers who were ready to purchase their glasses

City & Guilds Level 2 in Retail Operations - Retail - JJB Sports (2006-07 - 2006-07)

Level 1 Key Skills in Communication - Communication - JJB Sports (2006-07 - 2006-07)

Application of Number - Mathematics - JJB Sports (2006-07 - 2006-07)

Level 1 & 2 in Hairdressing - Hairdressing - Blenhem Hairdressing Academy (1998-01 - 1999-12)

GCSE - English Literature, History, Science Double Award, Mathematics, Catering - Sneyd Community Secondary School (1992-01 - 1997-12)