Concierge at 15 Central Park West (2009-01 – Present)
Provide services at 15 Central Park West, a prestigious condominium luxury residential building housing celebrities, high ranking dignitaries, and top corporate executives.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty and safe environment.
- Excellent reputation for going above and beyond concierge responsibilities to ensure satisfaction of resident and visitors.
- Regarded by tenants, guest, managers, board members, and colleagues as the consummate professional, committed to providing impeccable service.
- Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.
- Delivered requested items to guests' rooms.
- Handle telephone communications, reserve cars limousines, and taxis
Night Auditor at Hampton Inn Coconut Grove (2008-11 – 2009-01)
- Conduct the audit process through the OnQ system of the Hilton.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Completed all nightly updates to hotel rates and individual room charges.
- Monitored reservations to track incoming parties and special events.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Coded invoices and other records to maintain organized and accurate records.
Leasing Consultant at Professional Management, Inc (2007-07 – 2008-11)
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Conducted background checks on applicants.
- Encouraged prospective tenants to fill out applications after property tours.
