Heidi

Motivated and reliable individual with strong customer service experience gained in hotel and healthcare environments. Proven ability to work efficiently in fast-paced settings while maintaining high standards of cleanliness, safety, and customer satisfaction. Confident communicator with excellent teamwork skills, able to build rapport with a wide range of people and respond positively to customer needs.

Highly organised with good attention to detail and a strong work ethic, consistently meeting targets and delivering quality service. Eager to apply transferable skills within a bar or hospitality environment and contribute to a welcoming and professional atmosphere.

Housekeeper - Holiday Inn - Cannock, Staffordshire

(2025-03)

• Cleaned and maintained guest rooms to a high standard, including making beds, vacuuming, dusting, and sanitising bathrooms
• Replenished room supplies such as toiletries, towels, and refreshments
• Ensured compliance with health, safety, and hygiene regulations at all times
• Reported maintenance issues, damages, or lost property promptly to supervisors
• Delivered excellent customer service by responding politely and efficiently to guest requests
• Managed workload efficiently to meet daily room cleaning targets and deadlines
• Used cleaning equipment and chemicals safely in line with company procedures
• Maintained cleanliness in public areas such as corridors and service rooms
• Worked as part of a team to ensure smooth hotel operations and high guest satisfaction

Volunteer - Stray Cats Rescue Centre - Albrighton, Shropshire

(2025-03)

• Provided daily care for dogs and cats, including feeding, grooming, and cleaning living areas
• Cleaned kennels, litter trays, and exercise areas to maintain a hygienic environment
• Exercised dogs through walking and play to support their health and wellbeing
• Socialised animals to improve behaviour and increase chances of adoption
• Monitored animal health and behaviour, reporting concerns to staff
• Assisted with intake and settling of new animals into the shelter
• Supported adoption processes by helping potential adopters interact with animals
• Maintained accurate records of feeding, cleaning, and animal behaviour
• Ensured compliance with animal welfare guidelines and health & safety procedures
• Worked as part of a team to provide a safe, caring environment for animals

Volunteer - Canine Confidence - Huntington, Staffordshire

(2024 - 2026-01)

• Provided daily care for dogs and cats, including feeding, grooming, and cleaning living areas
• Cleaned kennels, litter trays, and exercise areas to maintain a hygienic environment
• Exercised dogs through walking and play to support their health and wellbeing
• Socialised animals to improve behaviour and increase chances of adoption
• Monitored animal health and behaviour, reporting concerns to staff
• Assisted with intake and settling of new animals into the shelter
• Supported adoption processes by helping potential adopters interact with animals
• Maintained accurate records of feeding, cleaning, and animal behaviour
• Ensured compliance with animal welfare guidelines and health & safety procedures
• Worked as part of a team to provide a safe, caring environment for animals

Housekeeper - NHS / Cannock Hospital - Cannock, Staffordshire

(2022 - 2025)

• Cleaned and sanitised patient rooms, wards, and clinical areas to a high standard
• Followed strict infection control procedures, including use of PPE and colour-coded cleaning systems
• Disinfected high-touch surfaces such as beds, door handles, and equipment to prevent the spread of infection
• Emptied waste and disposed of clinical and non-clinical waste safely in line with regulations
• Replenished supplies such as soap, paper towels, and cleaning materials
• Reported maintenance issues, hazards, or safety concerns promptly
• Responded promptly and sensitively to patient, visitor, and staff requests
• Maintained cleanliness in communal areas including corridors, waiting rooms, and staff areas
• Used specialist cleaning equipment and chemicals safely and effectively
• Ensured compliance with health and safety, COSHH, and hospital hygiene standards
• Worked as part of a team to support a safe and clean healthcare environment

Level 3 - Animal Management - South Staffordshire College (2023)

A-Level - Biology - South Staffordshire College (2023)

GCSE - Maths - South Staffordshire College (2023)

BTEC - Animal Management - Kingsmead Sixth Form (2023 - 2023)

A-Levels - Criminology and Law - Kingsmead Sixth Form (2023 - 2023)

GCSEs - English, Maths, Music, Drama, and Computer Science - Cannock Chase High School (2022 - 2022)