Heidi Moss

CIPD LEVEL 5 HR ADVISOR | PEOPLE & TALENT PARTNER

Talent

5 Archer Road, Middleton One Row, Darlington, County DurhamMember since September 14, 2026

HR Advisory & Employee RelationsUK Employment Law & ComplianceCase Management & ACAS StandardsEnd-to-End Talent AcquisitionHigh-Volume Onboarding PipelinesStrategic Workforce SchedulingStakeholder & Partner ManagementLine Manager Coaching & CapabilityHRIS, Analytics & Data Governance

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HR Advisory & Employee RelationsUK Employment Law & ComplianceCase Management & ACAS StandardsEnd-to-End Talent AcquisitionHigh-Volume Onboarding Pipelines

About

A CIPD Level 5 qualified HR Advisor and Talent Partner with over 20 years of experience driving people strategy, high-volume operational onboarding, and end-to-end employee lifecycle management. Proven expertise in mitigating organisational risk through rigorous UK employment law and ACAS compliance. A trusted advisor to corporate stakeholders, adept at upskilling line managers, boosting retention metrics, and executing data-driven headcount models.

Combines a deep understanding of employee relations and workplace wellbeing with the commercial acumen required to scale fast-paced business operations.

Experience

Interim HR Advisor & Operations Coach - AMAZON - DARLINGTON

(2019-01 - 2025-08)

Internal Interim HR Advisor (January 2024 – March 2025): Led high-volume operational onboarding, complex cohort inductions, and strategic early-career talent integrations for a flagship regional fulfillment hub. Advised, upskilled, and coached operational line managers on employee relations, compliance-backed hiring models, and objective performance metrics. Engineered recruitment data pipelines and workforce optimization models, aligning regional talent supply with high-volume consumer demand periods.

Governed highly sensitive personnel case files and corporate data architecture in strict alignment with ACAS best practices and statutory audit metrics. Coach / Instructor (2019 – 2024 & March 2025 – August 2025): Orchestrated cross-functional operational pathways, compliance frameworks, and upskilling tracks to optimize speed-to-proficiency metrics for hundreds of new hires. Partnered with senior leadership to design and implement structural employee feedback loops, directly slashing early-stage attrition and driving retention strategy.

Supervisor / Store Merchandiser - NEW LOOK PLC - MIDDLESBROUGH

(2008-01 - 2018-12)

Managed resource modeling, employee rota balance, and strategic payroll tracking to integrate core headcount against variable commercial volume milestones.
Designed and executed talent induction toolkits, mentoring regional intake squads to achieve target performance KPIs rapidly.
Resolved escalated workplace disputes, conducted delicate formal performance appraisals, and applied clear conflict-resolution frameworks safely.

Retail Supervisor - PRIMARK STORES LTD

(2002-01 - 2008-12)

Supervised floor deployments, daily shift safety, and initial candidate screenings for a high-volume flagship retail environment.
Served as site mentor for high-volume recruitment cohorts, safeguarding structured workplace integrations and collecting retention analytics metrics.