Helen Boyd

Account Manager

High Wycombe, Wycombe, BuckinghamshireMember since September 3, 2024

Business DevelopmentAccount ManagementSalesCustomer retention

About

I am a highly motivated individual with 20 years' experience working in property sales and management - my most recent venture has been an Account Manger for a PropTech company.. I am a confident, bubbly and enthusiatic person. I have a very successful track record in sales, account management and new business development over the years.

I have a passion for people, whether it's building fresh and brand new, long standing, trusted and strategic partner relationships or mentoring and coaching high performing sales teams. I am currently looking for a new challenge and am keen to go into into a sales management or account management role. I am passionate about all things property!

Experience

Account Manager - UniHomes

(2024-10)

Overseeing management and growth of client accounts, acting as main liaison for estate agents.
Facilitate onboarding of new accounts to optimize integration into services.
Generate leads to support increased uptake of utility orders.
Market additional website features like boosts and featured properties to clients.
Provide outstanding customer service in B2B role, ensuring client retention and satisfaction.
Resolve customer issues and complaints with quick-thinking problem-solving.
Resolve client issues promptly, maintaining high levels of satisfaction and loyalty.
Frequently visit customers to maintain positive and productive relationships.
Maintain up-to-date knowledge of market trends, regulatory changes, and technological advancements.

Operations Manager - Bijou Living Limited - London, England

(2023-04 - 2024-10)

Bijou Living is a property developer who design and build luxury apartments and houses.

My role as Operations Manager is to oversee aspects of the business such as the sales, marketing and building work along with sourcing and running numbers on land opportunities.
I negotiate with various suppliers, design the show flats and deal with all customer care.
I also deal with chasing the sales and speak with solicitors on a regular basis.
Developed and implemented processes and procedures to streamline office operations.
Scheduled appointments and meetings, ensuring the smooth flow of daily operations.
Managed and oversaw the daily operations of the office, including scheduling, budgeting, and personnel.
Managed sales across multiple sites.

Senior Sales Manager - Sequence New Homes - Buckinghamshire, England

(2018-07 - 2023-03)

My role is to manage the New Homes business across seven offices.
I am responsible for new business development and signing up new developments for my offices to sell, along with organising the marketing plans for each site.
There is a large degree of prospecting, and occasionally cold calling within this role.
I also account manage all the developers that we work with – including some of the largest housebuilders in the country such as Taylor Wimpey and Barrett David Wilson.
Many of these accounts were high value.
The key responsibilities are to ensure that the offices are meeting the sales/ referrals targets for each development, along with maintaining relationships with the developers that we are working for.
I currently have 14 developments that I manage across my area.
In February of this year, I was promoted to Senior Sales Manager.
My area came top of the Connells Group for average exchanges across my area, and we ended last year with a profit of £875,000.

Sales Executive - McCarthy and Stone - London, England

(2018-05 - 2018-07)

My role was to sell luxury, new build retirement homes on an off plan basis.
This was my step out of estate agency into working for a developer, however I was headhunted by Sequence so I left after a few months.

Branch Manager - Chancellors Estate Agents - Amersham, England

(2013-04 - 2018-05)

My responsibilities as the branch manager included regular staff training, touting for new business (including cold calling), valuations, negotiating offers and sales progressing.
Customer retention was a very important part of the role - I always made sure to provide excellent customer service and to maintain great communication with our vendors.

Branch Manager - Sequence - Oxford, England

(2008-09 - 2013-04)

Senior Sales Negotiator - Buckell and Ballard - Buckinghamshire, England

(2005-01 - 2009-09)