Education Support (position title not specified) - NTG Training Provider
(2026-03)
- Supported employers and learners through apprenticeship and training programmes, providing guidance on suitable courses, onboarding processes and learner pathways.
- Maintained communication with managers, learners and internal teams, coordinate training activity, added documentation and provided support.
- CRM system and internal database to maintain accurate reports and support reporting process.
Partnership Manager North West - Oxford University Press - North West
(2017-05 - 2026-02)
- Manage relationships with over 300 schools and colleges across the North West, providing continuous account support and communication.
- Act as a trusted point of contact for senior school leaders and education professionals. Coordinated meetings, presentations and follow up activity with education stakeholders across secondary and FE settings.
- Use a consultative approach to understand and support school needs and provide tailored learning, digital solutions and on boarding processes.
- Deliver product demonstrations, training conversations and ongoing guidance to support adoption and positive learner outcomes.
- Maintain accurate CRM records, reporting on activity, opportunities, risks, follow-up actions and customer feedback.
- Collaborate with internal service teams to resolve issues and ensure a high-quality customer experience.
Client Account Manager - School Mailings - Education Sales & Marketing Experts
(2016-05 - 2017-03)
MAT Cover
- Supported clients through account coordination, communication and campaign administration.
- Prepared quotations, customer updates and reporting information while maintaining accurate CRM systems.
- Built positive client relationships through responsive communication and reliable service support
Coordinator & Area Sales Representative - RF Recycling Ltd
(2012-02 - 2016-05)
- Coordinated customer accounts, service schedules and operational communication over a regional area.
- Maintained documentation, reporting records and customer updates while supporting day to day service delivery.
- Built positive relationships with customers, suppliers and operational teams.
Regional Development Coach / Area Manager (North West) - DIOR – Global Cosmetics - North West
(2005 - 2012)
- Co-ordinated communications and operational activity across a large regional network
- Supported teams to achieve quality, service and productivity targets through clear communication and feedback.
- Maintained performance records, reports and Business documentation
- Used performance data and reporting to identify trends, improve outcomes and support continuous improvement.
