Operations Coordinator - Parotec Solutions
(2025-05 - 2026-08)
- Manage end-to-end production workflows using Sage Manufacturing, raising and tracking work orders while ensuring effective communication between office and production teams.
- Maintain stock control and procurement processes to meet customer delivery deadlines and prevent production delays.
- Develop and maintain supplier relationships to ensure material availability and minimise operational bottlenecks.
- Conduct quality control inspections on completed orders to ensure compliance with company standards before dispatch.
- Coordinate domestic and international shipments through multiple logistics providers.
- Appointed ISO Coordinator, leading the implementation and continuous improvement of the company's ISO Management System.
- Audit internal processes and maintain documentation to achieve audit readiness and regulatory compliance.
- Provide operational leadership and workforce coordination during management absence to maintain productivity and service levels.
Stores Coordinator / Site Works Coordinator / Quotations Administrator - Pump Supply & Repair, Group
(2023-11 - 2025-03)
- Coordinated the receipt, storage, and documentation of spares and materials to support efficient workshop operations.
- Worked closely with Purchasing to monitor supplier performance and minimise supply chain disruptions.
- Obtained supplier quotations to support accurate pricing and cost control.
- Managed the intake of faulty equipment, recording technical data and maintaining detailed digital records.
- Processed customer purchase orders and coordinated engineer travel, accommodation, and site logistics.
- Produced Risk Assessments and Method Statements (RAMS) to ensure compliance with health and safety requirements.
- Collated project costs and supporting documentation to facilitate accurate and timely invoicing.
Service Planner Specialist – Power - ADT/Johnson Controls
(2021-04 - 2023-11)
- Led scheduling and logistics coordination for a team of 20 mechanical and electrical engineers supporting power generation and renewable energy clients throughout the UK.
- Planned maintenance programmes and coordinated urgent remedial works to maximise service delivery and asset uptime.
- Facilitated daily operational review meetings to identify risks and resolve scheduling conflicts.
- Acted as a key customer contact, ensuring clear communication between clients, engineers, and management.
- Supported continuous improvement initiatives through workflow reviews and service delivery analysis.
- Ensured effective resource utilisation and consistently maintained high service levels.
National Accounts Planner - ADT/Johnson Controls
(2018-01 - 2021-03)
- Coordinated nationwide deployments of engineers and subcontractors for CCTV, access control, and intruder alarm installations.
- Monitored project costs and scheduling performance to protect profit margins and improve efficiency.
- Served as the primary liaison between customers and Account Managers throughout project delivery.
- Coordinated equipment deliveries and site logistics for successful project completion.
- Produced RAMS documentation to ensure compliance with health and safety regulations.
Pre-Site Planner - Excalon (Electricity North West Contractor)
(2017-06 - 2018-03)
- Coordinated pre-site surveys and engineer visits across multiple projects.
- Managed timelines for electrical supply connections and disconnections.
- Maintained strong relationships with Electricity North West and end customers.
- Ensured accurate CRM administration and project record management.
- Monitored permits and regulatory deadlines to prevent project delays.
- Facilitated communication between operational departments to support successful project delivery.
Project Coordinator - Solar Communications
(2016-11 - 2017-06)
- Managed the end-to-end provisioning of telecommunications services while consistently meeting SLA targets.
- Supported Project Managers through proactive customer communication and issue resolution.
- Led the integration of provisioning processes following business acquisitions.
- Produced standardised operating procedures and provisioning guides.
- Trained and developed three apprentices into operational roles.
Ethernet Operations Delivery Coordinator / Team Lead - Gamma Telecom
(2014-04 - 2016-10)
- Managed the full provisioning lifecycle for Ethernet and Voice services.
- Coordinated technical delivery activities, including supplier engagement and router configurations.
- Identified risks and bottlenecks to prevent SLA breaches and improve service performance.
- Led daily operational meetings and allocated workloads across the team.
- Represented the business in escalation meetings with key suppliers and customers.
Operations Planner - Euro Car Parks
(2010-10 - 2014-04)
- Managed workforce coordination and attendance reporting for car park operations.
- Provided administrative support to 15 Area Managers.
- Oversaw the Manchester Patrol Team and monitored operational performance.
- Coordinated repairs for Pay & Display machines to minimise downtime.
- Conducted facility audits and contributed to Health & Safety compliance activities.
- Produced and analysed management information reports.
- Escalated financial anomalies to senior leadership for investigation.
