Helen Giles
Residential Support Worker
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About
Residential Support Worker in residential childcare with experience across support worker, senior and registered manager roles within regulated children's homes. I work in a calm, consistent and practical way, focusing on creating stable environments where young people feel safe and staff feel supported. Strong safeguarding knowledge and confident with Ofsted expectations, care planning, behaviour support and developing staff practice.
Experience
Senior Support Worker at Polar Childcare (2026-04 – Present)
- Led shifts and provided on-call support
- Supported staff development and induction
- Promoted consistency in routines and boundaries
Deputy Manager at Polarity Care (2025-12 – 2026-04)
- Supporting the running and development of a residential children's home
- Providing shift leadership and safeguarding oversight
- Supporting staff supervision, guidance and practice improvement
- Developing routines, structure and recording standards
- Supporting behaviour management and risk planning
- Preparing documentation and practice towards Ofsted readiness
- Working with external professionals and local authorities
- Acting as senior decision maker in manager absence
Registered Residential Manager at Esland (2025-01 – 2025-12)
- Full operational responsibility for a children's home
- Managed staff team, supervisions and performance concerns
- Oversaw safeguarding, incidents and compliance
- Worked directly with Ofsted and professionals
- Managed referrals, matching and care planning
Senior Residential Support Worker at Esland (2023-09 – 2025-01)
- Led shifts and provided on-call support
- Supported staff development and induction
- Promoted consistency in routines and boundaries
Residential Care Worker at Esland (2023-02 – 2023-09)
- Day-to-day care and emotional support for young people
- Recording, safeguarding and daily routines
Education
CIH Level 3 & 4 in Residential Childcare
HNC Diploma in Construction & Built Environment
IMI Motor Vehicle Level 3 in Motor Vehicle
City & Guilds Motor Vehicle Level 2 in Motor Vehicle
