Helen Haigh

Friendly, reliable and customer-focused professional with a wide array of work experience, including numerous public service and customer-facing roles. Strong communication and listening skills with the ability to deal with people in a calm, professional and empathetic manner. Experienced in handling sensitive information confidentially and committed to delivering a high standard of service.

Keen to bring strong people skills and a positive attitude to the role of Customer Service Advisor with HMRC.

Personal Assistant / Carer - Joan Williams

(2018-01 - 2026-03)

• Providing day-to-day support tailored to individual needs
• Maintaining confidentiality and handling sensitive information appropriately
• Liaising with family members, healthcare professionals and support services
• Managing appointments, schedules and administration tasks
• Working independently and managing priorities effectively
• Delivering compassionate, customer-focused support

Nursery Assistant (Volunteer) - Little Footprints, Cardiff - Cardiff

(2017-01 - 2018-12)

• Assisted with the care and supervision of young children
• Supported learning and play activities
• Ensured a safe and nurturing environment

Carer - Ty Coch Nursing Home, Cardiff - Cardiff

(2010-01 - 2013-12)

• Delivered high quality personal care to residents
• Maintained accurate care charts and records
• Monitored wellbeing and reported concerns to nursing staff
• Acted as key support to the nurse in charge
• Ensured dignity, comfort and safety for all residents

Sales Assistant / Manager's Assistant - Co-op Group

(1988-01 - 2003-12)

• Delivering excellent customer service within a busy retail environment
• Assisting customers with enquiries and resolving issues professionally
• Handled cash and operated tills accurately
• Replenishing stock and maintaining store presentation
• Supported staff management, including training and supervision
• Assisted with wages and administrative duties
• Worked effectively as part of a team to meet business targets

GCSEs - Llanishen High School

NVQ Level 2 - Health and Social Care