Helen Miles

MI Analyst Team Leader with significant experience delivering management information for a regulated company. Lead SME (Subject Matter Expert) for delivering MI within customer services with a focus on vulnerable customers, complaints, and internal/external quality standards for both retail and corporate customers. This includes building and contributing to our Consumer Duty framework.

Heading the company's MI team to give all stakeholders the tools they need to make business decisions, from team leaders through to global directors. Leading the expanding MI team through a merger ensuring BAU, automation and improvements whilst also learning new systems and absorbing more responsibilities including providing all reporting for the FCA Commission Redress Scheme. Strong advocate of root cause analysis, using insight to identify underlying issues, drive remediation, and prevent reoccurrence.

Recognised for building and leading an effective MI team from scratch, setting clear direction, and partnering with senior leaders to translate complex data into insight that informs strategic business decisions.

MI Analyst Team Leader - Ayvens (formally ALD Automotive) - Bristol

(2024-09)

• Created and developed an MI team of 6, setting strategy and reporting standards within Customer Services
• Leading MI within projects such as the FCA commission redress scheme, new business partnerships and support through the company's merger with LeasePlan UK
• Providing regulatory assurance over data quality, governance, and compliance
• Highly Commended award for Rising Star presented at the FN50 awards 2025

Senior MI Analyst - Ayvens (formally ALD Automotive) - Bristol

(2023-07 - 2024-08)

• Delivered complex MI and insight to senior stakeholders
• Produced regulatory and performance reporting across complaints and quality
• Supported root cause analysis activities and issue resolution

MI Analyst - Ayvens (formally ALD Automotive) - Bristol

(2022-01 - 2023-07)

• Developed and maintained MI reports and dashboards
• Analysed data to identify trends and performance issues
• Supported regulatory and operational reporting requirements

Senior Credit Risk Analyst - Ayvens (formally ALD Automotive) - Bristol

(2017-08 - 2022-01)

• Credit risk analysis to support lending decisions and risk appetite
• Creating and maintaining affordability calculator and score card
• Developed risk reporting and analytical insight for senior stakeholders
• Identified emerging risks and trends using data-driven analysis

Credit Risk Analyst - Ayvens (formally ALD Automotive) - Bristol

(2014-06 - 2017-07)

• Produced risk MI to support credit decision-making
• Main user of Experian tool for company score card and credit decision-making

Project Manager (Programming) - MMR Research Worldwide - Wallingford

(2011-01 - 2014-06)

• Managed end-to-end delivery of consumer and market research surveys for global clients
• Created surveys using html, flash & Xml within systems for online quantative and qualitative research for the food and drink industry
• Planned and coordinated complex projects, managing timelines, budgets, and stakeholder expectations

BSc (Hons) - Mathematics - Swansea University