Helena Kralova

Adaptable and detail-oriented professional with 10 years of experience in operational leadership and fast-paced environments, transitioning into a dedicated administrative role. I have proven expertise in managing budgets, coordinating logistics, and training staff with a strong commitment to accuracy and process improvement. I recently earned a Diploma in UX Design, enhancing my ability to approach business operations with a user-centric, organized, and problem-solving mindset.

I want to put my organizational skills and advanced communication skills to work for business

Floor Manager at Delamina Townhouse, Covent Garden (2024-11 – Present)

Head Waitress at Spagnoletti, The Megaro Collection, King's Cross (2024-02 – 2024-11)

Assistant Manager at Notes Coffee Roasters & Wine Bar, Trafalgar Square (2019-08 – 2023-12)

• Training new staff members
• Managing the store budget
• Preparing food (canapés and starters)
• Informing customers about wine and coffee choices
• Managing delivery and stock
• Working efficiently and effectively under pressure
• Resolving service issues between staff and customers
• Running the bar and restaurant table service
• Front of house/customer service
• Booking reservations
• Overseeing and liaising over orders with the kitchen
• Operating the till
• Managing the end of day cleaning

Waitress at Multiple establishments (2016-01 – 2019-12)

• Kitty Hawk - 4 star restaurant
• Dovetail - Gastro pub specialised in Belgium beers
• The Princess of Wales - Busy Gastro pub
• Lokál Dlouhá - Gourmet restaurant in Prague specialised in Czech food cuisine

Content Creator/Administrator at ITT HOLDING, Ostrava, Czech Republic (2014-06 – 2016-03)

• Creating educational content for training new members at car brake pad factory
• Assisting with daily administration tasks
• Working with Microsoft Office

Diploma in UX Design – UX Design Institute (2023-01 – 2024-12)

Baccalaureate in Medical Nursing specialised studies – High School, Karvina, Czech Republic (2010-01 – 2014-12)