Hemadri Bodireddy

Detail-oriented and commercially aware professional with an MBA and Bachelor of Commerce & Computer Science, combined with hands-on experience in financial administration, operational reporting, cash reconciliation, customer service, record management and business operations. Experienced in working with Microsoft Excel, Word and Outlook, maintaining accurate records, handling financial transactions, preparing operational information, resolving customer complaints and communicating professionally with management and Head Office. Strong background in working with data, financial information, reconciliation processes and documentation while maintaining accuracy and confidentiality.

Currently working in a management position with responsibility for daily operations, cash accountability, customer issues, team coordination, compliance and reporting. Seeking to transfer strong financial, administrative, analytical and customer-service skills into a Paraplanner / Financial Administration position, with a clear interest in developing a long-term career within financial planning and progressing through relevant professional training.

DUTY MANAGER/ADMIN ASSISTANT (promoted) at German Doner Kebab (2023-02 – Present)

Take day-to-day responsibility for business operations as Manager on Duty, ensuring accurate completion of operational and administrative activities.

• Manage cash handling, cash accountability and reconciliation, ensuring transactions and financial records are checked accurately.
• Maintain accurate operational records, documentation and required logs.
• Prepare and communicate operational information to management and relevant stakeholders.
• Use Microsoft Outlook, Word and Excel to support communication, record keeping, reporting and administrative activities.
• Handle customer enquiries and complaints professionally, investigating issues and taking appropriate action to achieve effective resolutions.
• Communicate clearly with customers, colleagues and management while maintaining a professional standard of service.
• Coordinate front-of-house and kitchen teams during high-volume periods, allocating responsibilities and managing competing priorities.
• Monitor stock levels, ordering requirements and inventory information to support effective cost and operational control.
• Ensure company procedures, policies and operational standards are followed consistently.
• Maintain documentation relating to food hygiene, allergen awareness, health & safety and operational compliance.
• Identify operational issues and implement corrective actions to improve consistency and service delivery.
• Support shift planning and operational decision-making according to staffing requirements and business priorities.
• Work accurately under pressure while managing multiple responsibilities and deadlines.

SUPERVISOR at MERKUR Slots (2026-09 – Present)

Supervised the day-to-day operation of the venue, taking responsibility for smooth and efficient operational delivery.

• Managed cash handling, cash accountability, financial transactions and reconciliation in accordance with company procedures.
• Maintained accurate operational and financial records and completed required documentation.
• Prepared operational information and reports for Head Office using Microsoft Outlook.
• Communicated regularly with Head Office regarding operational matters, incidents, customer issues and business requirements.
• Handled customer enquiries and customer complaints, investigating concerns and providing appropriate resolutions.
• Escalated complex customer or operational issues to management when required.
• Monitored daily transactions and operational activity, maintaining strong attention to accuracy and company procedures.
• Supported colleagues and allocated responsibilities during busy operating periods.
• Ensured company policies, procedures, compliance requirements and operational standards were followed.
• Maintained professional communication with customers, colleagues and management.
• Worked with confidential and commercially sensitive business information responsibly.
• Completed administrative and reporting tasks within required deadlines.
• Developed strong organisational, analytical, customer-service and problem-solving skills through high-volume operational management

FINANCE / ACCOUNTING & DATA EXPERIENCE at Capgemini (2020-01 – 2023-12)

Supported financial and accounting processes requiring accurate data entry, checking, analysis and reporting.

• Improved pricing accuracy across 300+ SKUs, contributing to a 20% improvement in data integrity.
• Performed monthly and quarterly revisions of product prices using SAP, ensuring pricing information remained accurate and up to date.
• Supported accurate account closures and revisions during month-end cycles.
• Supported timely and accurate monthly book closure activities.
• Maintained statutory books of accounts and supported the preparation of 10+ quarterly and annual Profit & Loss reports.
• Performed quarterly Operational Process activities relating to new product development.
• Worked with large volumes of financial and operational data while maintaining strong attention to detail.
• Prepared financial and operational reports for review.
• Supported reconciliation and verification activities to ensure accuracy of financial information.
• Worked with finance and operational teams to resolve data discrepancies and reporting issues.
• Maintained organised financial documentation and followed established internal processes and controls.

MBA – JNTU University (2014)