Hemangui Tk

A conscientious professional with strong expertise in retail management and customer service, as well as the ability to provide guidance and leadership to promote the attainment of corporate goals. Demonstrating the potential to direct and improving retail operations in dynamic, fast-paced retail and design fields. Coaching and mentoring high-performance teams with the interpersonal skills to develop strong and productive customer connections.

Showroom Sales Manager - City Plumbing - Watford

(2025-01)

• Delivered bespoke, design-led consultations for trade and retail customers, architects and interior designers, tailoring solutions to individual lifestyles and budgets.
• Managed the full sales journey from initial concept and specification through to quotation, order placement, and aftercare.
• Directed the day-to-day operation of the bathroom showroom, maintaining exceptional standards of presentation, brand image and client experience.
• Built and maintained long-term relationships with customers, suppliers and trade partners to generate repeat and referral business.

Showroom Sales Manager - City Plumbing - Rickmansworth

(2021-01 - 2024-12)

• Prioritised the customer journey while ensuring their needs are brought forward by offering our vast range of products and services to maximise sales.
• Designed 3D CAD visuals for trade and retail customers.
• Managed the team and customers on BM's absence.
• Dealt swiftly with customer complaints by following under the company policy and guidelines, assuring they receive great aftercare service.

Assistant Branch Manager - City Plumbing - Rickmansworth

(2022-07 - 2022-12)

• Assisted with recruiting, mentoring and empowering high-performance team to achieve company goals.
• Developed a culture of safety, leadership and responsibility, and continual improvement among all employees with aim of providing great customer relations.

Interior Design Co-worker - IKEA - Tottenham

(2020-02 - 2020-09)

• Undertook design projects from concept to completion using home furnishing solutions in room settings, homes, vignettes, and sales support areas.
• Secured high quality, cost-consciousness and efficiency when developed 2D floor plans, sections and detailed drawings, and implemented all range presentation solutions using global tools and best practices.
• Wall, flooring and furnishing sourced from suppliers and manufacturers, as well as FF&E from IKEA.

Junior Project Manager - Bronze Facility General Trading And Contracting Co. - Knightsbridge

(2019-03 - 2019-09)

• Managed and monitored the project's delivery to ensure it was achieved within the timeframe, cost, and quality constraints.
• Sourced the appropriate products and materials while meeting with the suppliers, and manufacturers for the proposed design.
• Regularly reported the outcomes to senior management.

Bathroom Design Consultant - Bathstore - Hammersmith

(2019-01 - 2019-02)

• Provided a personalised design solution based on customer needs.
• Conveyed customers' ideas through plans, sections, and visuals to project clients' thoughts.
• Worked alongside the suppliers, and workshops by making sure it was delivered and installed efficiently.

Design Consultant - Sofa Workshop - Chiswick

(2018-01 - 2018-12)

• Built strong relationships with customers from the first consultation, processed orders and accompanied them until the delivery and aftercare to maximise sales.
• Reserved the fabric with the supplier for a smooth making process, and arranged deliveries with the logistics.
• Prioritised and processed complaints through the system.

Level 3 Fitted Furniture - P&H The Bathroom Showroom - City Plumbing (2021-01 - 2021-12)

BA Hons - Interior Design - Middlesex University, London (2014-01 - 2017-12)

Foundation in Art and Design - Art and Design - Harrow College (2013-01 - 2014-12)

GCSE - Visual Arts Course - Escola Secundária da Portela (2008-01 - 2012-12)