Hemeltious Moleya

IT Support & Systems Administrator with 6+ years' experience supporting enterprise users, Microsoft 365, Azure, Intune, and Windows environments within security-controlled environments. Experienced working in ISO/IEC 27001-aligned organizations, supporting compliance, access control, device security, and risk-aware IT operations. Skilled in troubleshooting, endpoint management, identity administration (Active Directory & Entra ID), and implementing security best practices such as MFA, patching, and endpoint compliance.

Passionate about cybersecurity, governance, and improving organizational security posture while delivering reliable technical support.

Operations Technical Support Engineer (IT Support & Security Compliance) at ATANA Pty Ltd (Present)

Provide technical and operational support across business-critical systems and applications within security-controlled environments

• Provide technical and operational support across business-critical systems and applications
• Monitor system performance, troubleshoot incidents, and escalate issues in line with ITIL processes
• Support end-users with hardware, software, and cloud services ensuring minimal downtime
• Collaborate with cross-functional Technology & Operations teams to deliver seamless IT services
• Implement security controls including user access management, MFA, and endpoint compliance checks
• Maintain system documentation, incident logs, and ensure compliance with company policies

End User Computing Engineer – L1, L2 & L3 Support | Microsoft 365 & Azure Administrator at Tata Consultancy Services (TCS)

Managed and troubleshooted Microsoft 365 accounts and provided comprehensive end-user support

• Managed and troubleshooted Microsoft 365 Accounts (Outlook, Teams, SharePoint, OneDrive)
• Provided in-person and remote end-user support for hardware, OS (Windows 10/11), and applications
• Administered Microsoft Azure, Intune, and RMM tools for device and user management
• Assisted with licensing and activation of Microsoft 365 subscriptions
• Enforced security policies including MFA, password resets, and compliance checks
• Logged and tracked incidents via ITSM, escalating complex cases when required

Field Service Support Engineer | Enterprise IT Support & Infrastructure at Gijima Holdings Pty Ltd (2025-01)

Provided end-user desktop and peripheral support with focus on SLA-driven incident resolution

• Provided and maintained end-user desktop & peripheral support including installations and maintenance
• Resolved incidents as per SLA, ensuring quality incident resolution on first contact
• Installed, configured, and tested hardware, printers, and network connections
• Conducted remote troubleshooting and guided users through resolutions
• Ensured compliance with ITIL standards and accurate data input into incident systems

End User Computing Technician at SITA (State Information Technology Agency) (2021-10 – 2022-03)

Provided LAN and desktop support for government clients including Department of Health and SAPS

• Provided 1st and 2nd level LAN and desktop support
• Installed and configured IT equipment and supported remote software deployment
• Collaborated with enterprise IT and software resources for smooth operations

ICT Intern | W&R SETA and Vodacom Internships at Vodacom Pty Ltd (2020 – 2020)

Configured networking equipment and resolved hardware/software issues

• Configured and maintained networking equipment (Ethernet, Wi-Fi, printers)
• Diagnosed and resolved hardware/software issues on workstations and servers
• Installed and maintained IT equipment and provided store support

Diploma in Information Technology

Matric in Grade 12