Hems Jadeja

Experienced NHS administrator and operational leader with experience supporting the day-to-day management of GP and healthcare services. Holding an MSc in Bioveterinary Science from the Royal Veterinary College, I combine advanced analytical, research and evidence-based decision-making skills with proven leadership, operational management and regulatory compliance experience. Proven ability to supervise teams, coordinate operational workflows, support HR processes, manage patient services, resolve complaints and ensure compliance with NHS, CQC and Information Governance standards.

Care Coordinator – Learning Disabilities at SweetTree Home Care Services (2026-01 – Present)

Coordinate care packages for clients with learning disabilities and provide additional support for brain injury services when required.

• Provide on-call operational cover, working fully independently to identify and secure emergency staffing and resolve rota disruptions across multiple services, ensuring continuity and compliance with care plans.
• Prepare and manage rotas for support workers, ensuring safe staffing levels and continuity of care.
• Identify and match appropriate support workers to clients based on individual care and support plans.
• Manage same-day contingencies, arranging emergency cover when staff cancellations occur to maintain uninterrupted care delivery.
• Conduct regular support worker check-in calls and profile updates to monitor wellbeing, performance and availability.
• Participate in recruitment by interviewing prospective support workers for the Learning Disabilities department.
• Trained in the safe use of hoists and slide sheets, supporting safe moving and handling practices.
• Use of OneTouch, 3CX, Machforms & eMAR

Senior Administrator & Operational Support at Torrington Park GP Surgery, London (2024-01 – 2026-01)

Provide direct operational support to the Practice Manager and clinical leadership team to ensure smooth day-to-day running of the surgery.

• Supervise reception workflow, ensuring effective call handling, accurate message recording and appropriate escalation of urgent matters.
• Deputised for the Reception Manager during periods of absence, coordinating staff rotas, delegating tasks and overseeing daily administrative operations.
• Support recruitment, induction, staff guidance and workplace conflict resolution, contributing to effective people management across the practice.
• Lead effective processing of referrals (eRS), registrations, insurance reports (Medi2Data/iGPR) and clinical correspondence via Docman, ensuring efficiency and accuracy.
• Assist in monitoring service performance and maintaining administrative processes aligned with Local and National KPIs including QOF support.
• Investigate and resolve patient complaints professionally, identifying opportunities to improve patient experience and administrative processes.
• Ensure strict compliance with GDPR, confidentiality standards and CQC requirements across all administrative systems.
• Review and improve administrative workflows to enhance efficiency, patient access, service continuity and high standards of care.
• Provided full training for new members of staff.

Founder, Business manager and Creative Director at Hemsnails (2022-01 – Present)

Manage all operational, financial and client service functions of an independent business.

• Oversee budgeting, financial planning and supplier relationships.
• Implement structured systems for bookings, data handling and service delivery.
• Lead brand development and business growth strategy.
• Demonstrate strong organisational leadership and commitment to service excellence.
• Independently designed a website and created a custom logo to support personal branding.

COVID-19 Tester at NHS (2021-01 – 2022-01)

President, South Asian Society at Royal Veterinary College (2022-01 – 2023-01)

MSc in Bioveterinary Science – Royal Veterinary College A Levels in Sociology (B), Biology (C), Chemistry (C)