Henry Fomwul

A proactive and meticulous professional with 20+ years of experience spanning business development, relationship management, customer service, and logistics operations. Proven track record of generating ₦420M in deposits, ₦85M in revenue, expanding SME portfolios by 38%, and securing 85+ new accounts through targeted acquisition strategies. Skilled in market expansion, strategic partnerships, portfolio growth, customer retention, financial product positioning, and revenue generation.

Experienced in managing high-volume banking operations, resolving customer issues, strengthening service delivery, and maintaining regulatory compliance. Combines strong commercial acumen, relationship-building expertise, and operational discipline to drive sustainable business growth and customer satisfaction.

Care Assistant at COMPLETE CARE (2025-01 – Present)

• Observed safety conditions and addressed potential hazards within clients' living environments.
• Supported clients with personal care routines, mobility needs, hygiene, and daily living activities.
• Administered prescribed medications and maintained accurate records in line with care procedures.
• Monitored clients' wellbeing, identifying changes in physical, emotional, or behavioural conditions.
• Comforted clients through compassionate communication, companionship, and attentive emotional support.
• Documented daily activities, observations, incidents, and care interventions to support continuity of service.
• Facilitated meal preparation, feeding assistance, hydration, and dietary requirements according to care plans.
• Liaised with families, nurses, and healthcare professionals regarding client needs, progress, and care concerns.
• Encouraged independence by assisting clients with routines while respecting dignity, privacy, and personal preferences.

Care/Support Assistant at SERVOCA NURSING AND CARE (2023-10 – Present)

• Maintained detailed care logs, reporting changes in health, mood, or behaviour to senior staff promptly.
• Encouraged service users to achieve personal goals and maintain independence through tailored support plans.
• Supported clients with mobility needs, using hoists and other aids safely in line with manual handling protocols.
• Administered medication as per care plans and recorded all dosages accurately in compliance with CQC standards.
• Collaborated with families, healthcare professionals, and colleagues to ensure consistent, high-quality care delivery.
• Provided emotional and social support through active listening, conversation, and engagement in meaningful activities.
• Carried out domestic tasks such as laundry, cleaning, and meal preparation to promote a safe and hygienic environment.
• Assisted individuals with daily living activities, including washing, dressing, toileting, and eating, while preserving their dignity and independence.

Support Worker at LIFEWAYS GROUP (2022-12 – 2025-01)

• Participated in care plan reviews and contributed feedback to improve care quality and outcomes.
• Supported new staff during their induction, offering guidance on best practices and daily routines.
• Responded to emergency call systems quickly and appropriately, ensuring client safety at all times.
• Supported clients during mealtimes, including feeding assistance and monitoring nutritional intake.
• Promoted client choice and independence by involving them in decisions about their daily care routines.
• Monitored and recorded vital signs, promptly reporting any concerns to the nursing or supervisory team.
• Assisted clients with cognitive impairments such as dementia, using person-centred approaches to reduce distress.
• Provided compassionate end-of-life care, ensuring comfort, dignity, and emotional support for both clients and families.
• Attended mandatory training sessions and stayed up to date on safeguarding, infection control, and health & safety policies.

Business Development Manager at AUST VERLY AND SONS LTD (2020-02 – 2022-12)

• Cultivated 120+ strategic accounts, strengthening recurring revenue streams and long-term commercial relationships.
• Generated ₦85M in revenue by converting high-potential prospects through targeted outreach and consultative selling.
• Spearheaded market expansion initiatives, positioning the business for sustained revenue growth and commercial reach.
• Penetrated 6 underserved segments, unlocking new customer channels and expanding the company's addressable market.
• Negotiated partnership agreements and commercial terms, improving deal economics while protecting long-term business value.
• Diagnosed market gaps through competitive research, translating findings into targeted growth initiatives and sales propositions.
• Accelerated lead-to-client conversion by 32% through sharper qualification frameworks, structured follow-ups and prioritization

Operations and Logistics Manager at AUST VERLY AND SONS LTD (2016-05 – 2020-01)

• Cut transportation expenses by 21% through route optimization, supplier negotiations, and tighter fuel controls.
• Accelerated delivery turnaround by 34% by restructuring dispatch workflows and strengthening route coordination.
• Directed end-to-end logistics operations, aligning fleet movements, dispatch schedules, warehousing, and delivery priorities.
• Oversaw 75+ weekly shipments, maintaining accurate scheduling, documentation, tracking, and timely customer fulfillment.
• Reduced delivery discrepancies by 29% through stronger shipment verification, tracking controls, and exception management.
• Trained logistics personnel on safety procedures, documentation standards, delivery protocols, and efficient handling practices.
• Directed compliance activities, ensuring adherence to laws, regulatory requirements, internal policies, and governance standards
• Reconfigured resource allocation across transport and warehouse activities, improving workforce utilization and responsiveness.

Business Development Manager at UNION BANK PLC (2011-04 – 2016-04)

• Unearthed market opportunities through territory analysis, competitor intelligence, and customer segmentation.
• Expanded the SME portfolio by 38% through sector-focused acquisition campaigns and relationship development.
• Secured 85+ new accounts through needs-based consultations, strategic prospecting, and tailored banking solutions.
• Lifted customer retention to 93% through proactive reviews, service recovery, and personalized relationship management.
• Originated ₦420M in deposits by targeting high-value individuals, SMEs, and corporate prospects across assigned markets.
• Grew monthly fee income by 27% by identifying cross-selling opportunities across loans, payments, cards, and digital products.

Customer Service Officer at UNION BANK PLC (2006-02 – 2011-03)

• Processed 180+ daily transactions across deposits, withdrawals, transfers, and account requests with strong accuracy.
• Maintained 96% customer satisfaction through attentive service, prompt issue resolution, and personalized assistance.
• Resolved 95% of customer inquiries within service-level timelines, maintaining responsive and accurate branch support.
• Facilitated account maintenance, card requests, cheque services, and digital banking support in line with bank procedures.
• Reduced customer waiting time by 32% through efficient queue management, transaction handling, and service coordination.
• Improved account-opening turnaround by 28% by verifying documentation and streamlining customer onboarding procedures.

P.G.D. in Teaching English to Students of Other Languages (TESOL) – Nottingham Trent University UK (2025-01 – 2025-01)

M.A. in English – University of Jos (2024-12)

M.A. in Law & Diplomacy – University of Jos (2008-04)

B.A. in English Language – Ahmadu Bello University (2002-11)