Hera Kiran

Detail-orientated individual adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

Catering Assistant - Boots Warehouse - Burton on Trent, Staffordshire

(2023-09 - 2024-01)

Passenger Escort - New Street Taxis - Burton on Trent, Staffordshire

(2019-12 - 2022-01)

• Deliver outstanding customer service, with a focus on resolving business and consumer customer queries and disputes regarding their overdue accounts.
• Identify and understand customer needs to provide a consistently high-quality service.
• Effectively diagnose, investigate, and resolve customer disputes to ensure delivery of an efficient and effective service to the customer.

Customer Assistant - Morrison - Burton on Trent, Staffordshire

(2018-10 - 2018-12)

• Primarily work on a 1:1 basis with children who have special educational needs such as Autism and cognitive and learning difficulties.
• Implemented individual education plans for students with learning difficulties.
• Supplied teachers with detailed and regular feedback on pupils' achievement, progress and problems.