Herlander Mbunga

I am an enthusiastic, hardworking and conscientious candidate, eager to continue to advance my career within the insurance industry and expand my knowledge and skills. I am passionate about providing high quality and personalised support to both clients and colleagues. I am a skilled communicator with well-developed negotiating and technical abilities.

Currently, I am working in an international environment managing a diverse portfolio across multiple jurisdictions utilising my language skills in Spanish, Portuguese and French.

Associate - Client Claims Services - OneGlobal Broking Services Ltd

(2024-09)

Working as a part of the international Marine and Aviation Team. This enables us to provide efficient and effective support to clients throughout the claims process, ensuring claims are handled within agreed time scale.

• Notifying the London Market of new losses
• Liaising with insurers, loss adjusters, and other relevant parties involved in the claim
• Serving as a point of contact for clients regarding claim
• Maintaining accurate and up to date records in internal systems
• Keeping Clients informed about the progress of their claims
• Working closely with the placing broking team
• Assisting with the preparation of claims statistics and analysis

Claims Underwriting Major and Complex Loss division - Sedgwick International UK

(2017-09 - 2024-09)

Working as part of a dynamic and proactive claims adjusting team on behalf of corporate clients (both Lloyd's and Company market) delivering high-quality personalised services within the clients' required key performance indicators. My role involved working collaboratively with internal departments on a regular basis to manage my portfolio of complex specialised UK, International and US based jurisdictional based claims. I have regular meetings with insurance carriers and clients to discuss claims performance and trends, backed up with management information.

• Providing a bespoke and tailored service to clients
• Acting as account and relationship manager with specific clients on delegated schemes
• Adjusting and processing claims within our delegated authority within the Trax and ECF environments for both Lloyds and Company clients
• Responsible for claims across a diverse specialist lines portfolio which include property, Fine Art & Specie, Accident & Health, Financial Lines, Energy, Terrorism, EL & PL, Real Estate and Aviation
• Producing monthly Bordereaux and consulting with Brokers and Underwriters on claims performance which includes volumes, trends, expenditure and issues in relation to policy wordings
• Responsibility for management and operation of claims loss funds in respect of both short and long tail binder portfolios ensuring sufficient funds are always available to pay claims
• Ensuring compliance of clients' KPI targets
• Appointment of third-party adjusters & lawyers within my delegated authority and ensuring proactive handling
• Providing regular reports to internal and external stakeholders on portfolio performance highlighting significant concerns and issues
• Responsible for investigating and providing feedback to carriers on complaints that fall within our delegated authority
• Ensuring all payments from the loss funds are screened in compliance with UK/EU & OFAC regulations

Claims Adjuster - Everest Reinsurance (Bermuda), Ltd (UK Branch)

(2011-05 - 2017-09)

• Managing own portfolio workflow, setting deadlines and planning effectively
• Always providing excellent customer service
• Leading and supporting the team with additional language requirements across the European account within the portfolio

Claims Handler - Lark Insurance Brokers

(2008-06 - 2011-05)

Working as part of a multi-business claims team across property, motor and liability sectors to manage the full life cycle of a claim from initial investigation through to closure. Working as the first point of contact for customers, delivering solutions within agreed timescales to meet customer needs.

• Managing portfolio of claims from investigation through to settlement and closure, including tracking progress and allocating correct resources
• Developing a keen knowledge across multiple business areas to support understanding of policy cover
• Maintaining excellent working relationships with insurers, adjusters and lawyers to facilitate swift reconciliation of claims tasks

General Insurance Broking - Simmons Gainsford LLP

(2007-10 - 2008-06)

• Dealing with mid-term adjustments in the commercial, household and motor market according to company procedures and practice
• Carry out instructions regarding the arrangement or amendment of insurance for clients
• Deescalating complaints attached to claims management and ensure customer satisfaction

Claims Handler - Norwich Union (Aviva)

(2006-01 - 2007-10)

• Dealing with commercial property claims
• Handling first Advices, Repudiations and Settlement negotiations
• Checking policy cover using internal systems
• Constant communication with Adjusters and local Brokers

ICT introduction course

Programme Key Skills – NVQ

Business Studies – GNVQ

9 GCSE's grades A-C