Customer Service Agent – Level 2 Apprenticeship at ABM (2025-09 – Present)
- Escort passengers from land-side check-in through security to departure gates daily.
- Guide passengers through security procedures, explaining requirements clearly to reduce delays.
- Support passengers with special assistance needs: elderly, families, non-English speakers.
- Use strong communication in English, Arabic + Somali to calm nervous travellers and resolve issues.
- Work in a high-pressure, time-sensitive environment while maintaining safety + customer care standards
Carer at MIhomeCare (2023-02 – 2024-11)
- Successfully improved client satisfaction ratings by implementing personalised care plans.
- Assisted in training new staff, resulting in a smoother onboarding process and enhanced team performance.
- Developed strong relationships with clients, ensuring their needs were met and fostering a supportive environment.
Coordinator at Global Cargo (2020-01 – 2023-02)
- Processed customer orders effectively, ensuring accurate calculation of costs and payment.
- Maintained detailed records of orders, tracking which customers received their items and which did not.
- Provided excellent customer service by addressing inquiries and resolving issues related to orders.
Sport Day Volunteer at Fulham Cross Academy (2023-07 – 2023-07)
- Assisted teachers with the organisation and running of the games during the school sports day.
Volunteer at Volunteer To Feed The Homeless (2023-09 – 2023-09)
- Assisted in preparing and serving meals to over 100 individuals in need.
- Helped coordinate the event logistics, ensuring a smooth operation throughout the day.
- Engaged with community members to raise awareness about homelessness and the importance of support services.
- Fostered a positive environment by working collaboratively with fellow volunteers and recipients.
Volunteer at Run the River (2024-09 – 2024-09)
- Assisted in organising and coordinating activities for participants during the event.
- Engaged with community members to promote environmental awareness.
- Collaborated with other volunteers to ensure the smooth operation of the event.
- Showed runners the right direction throughout the course to ensure their safety and efficiency.
