Working in Hospitality Industry
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Experienced and results-driven Hospitality Supervisor with 10+ years in high-volume hotels, stadium or resort environments. Proven ability to lead and motivate teams, manage guest relations, and maintain smooth daily operations under pressure. Skilled in conflict resolution, staff training, and ensuring compliance with health and safety standards.
Dedicated to delivering exceptional guest experiences and fostering a culture of excellence. Now seeking to bring strong leadership and service standards to a dynamic hospitality team.
Currently, I serve as a Front of House Leader at Pret a Manger in Blackfriars, Central London, where I manage store operations, lead daily staff briefings, train new team members, and ensure each guest receives an exceptional experience. Prior to this, I worked as a Unit Manager at Tottenham Hotspur Stadium, where I led large teams during match days, resolved guest concerns calmly and professionally, and supported the onboarding of seasonal staff.
I am just completed Hospitality management Level 3 Apprenticeship with Pret A Manger.
