Hilal Onal

Employment Advisor - Ingeus / Tottenham Job center - London

(2022-05)

Building effective and positive relationships daily
Project Management- responsible for creating and developing a more streamlined system for clients who fell out of work, to ensure return to employment within a month
Setting tailored action plans using the SMART model to aid progression
Challenging your Participants to identify and overcome any potential barriers and help put realistic targets in place for them to meet to ensure you get a sustainable outcome
Ensuring participants have an up to date and professional CV, supporting statement and covering letter, tailored appropriately for each application
Provide job search support, guiding participants to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers
Meeting CSS's, KPI's and target deadlines
Support participants in preparing for job interviews, conducting mock interviews and assessment activity
Meet all monthly performance targets and key performance indicators
Use of ICONI software system, Power Bi, Microsoft Teams, Word, Excel, PowerPoint and PDF24
Provided CV review services for improved job application success

Employment Advisor - GETSETUK

(2021-11 - 2022-05)

Building effective and positive relationships daily
Challenging your Participants to identify and overcome any potential barriers and help put realistic targets in place for them to meet to ensure you get a sustainable outcome
Ensuring participants have an up to date and professional CV, supporting statement and covering letter, tailored appropriately for each application
Provide job search support, guiding participants to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers
Support participants in preparing for job interviews, conducting mock interviews and assessment activity
Meet all monthly performance targets and key performance indicators
Meet Commissioner Customer Service Standards by ensuring contractual compliance requirements are met through quality and effective notes and actions on our internal computer system

Reservations Executive - Park Plaza Hotel - London

(2021-06 - 2021-09)

4-month contract

Manage Reservations: Handle incoming reservation requests via phone, email, and online platforms. Confirm reservations and send confirmation details to guests
Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and offering information about hotel services and amenities
Coordination: Work closely with other departments to ensure room availability and accommodate special requests
Record Keeping: Maintain accurate records of reservations and guest information in the hotel's property management system (PMS)
Cancellations and Modifications: Manage cancellations and modifications to existing reservations, ensuring guests are informed promptly

Ground Operations - Stansted Airport (Jet2)

(2020-01 - 2020-08)

Welcoming passengers and handling the counter
Providing essential flight information to passengers
Ensuring passengers have an easy and comfortable experience
Carrying out check-in, boarding and disembarkation procedures
Coordinating and managing staff around the aircraft during its stopover
Preparation of the flight plan, fuel, weather condition and other important information
Drafting and handing over the necessary documents for the flight to the aircraft captain
Management of takeoff slots with air traffic organizations and management of airline network and fleet

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