Hilal Onal

I am a dedicated employment advisor with a strong track record of empowering adult learners to grow in confidence, capability, and long‑term career progression. With experience managing high‑volume caseloads and supporting individuals facing complex personal, professional, and learning barriers, I bring a coaching style rooted in empathy, clarity, and structured progression. My approach blends motivational coaching with practical, actionable guidance ensuring learners stay engaged, feel supported, and complete their programmes on time.

Employment Advisor - Ingeus / Tottenham Job center - London

(2022-05)

• Building effective and positive relationships daily
• Project Management- responsible for creating and developing a more streamlined system for clients who fell out of work, to ensure return to employment within a month
• Setting tailored action plans using the SMART model to aid progression
• Challenging your Participants to identify and overcome any potential barriers and help put realistic targets in place for them to meet to ensure you get a sustainable outcome
• Ensuring participants have an up to date and professional CV, supporting statement and covering letter, tailored appropriately for each application
• Provide job search support, guiding participants to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers
• Meeting CSS's, KPI's and target deadlines
• Support participants in preparing for job interviews, conducting mock interviews and assessment activity
• Meet all monthly performance targets and key performance indicators
• Use of ICONI software system, Power Bi, Microsoft Teams, Word, Excel, PowerPoint and PDF24
• Provided CV review services for improved job application success

Employment Advisor - GETSETUK

(2021-11 - 2022-05)

• Building effective and positive relationships daily
• Challenging your Participants to identify and overcome any potential barriers and help put realistic targets in place for them to meet to ensure you get a sustainable outcome
• Ensuring participants have an up to date and professional CV, supporting statement and covering letter, tailored appropriately for each application
• Provide job search support, guiding participants to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers
• Support participants in preparing for job interviews, conducting mock interviews and assessment activity
• Meet all monthly performance targets and key performance indicators
• Meet Commissioner Customer Service Standards by ensuring contractual compliance requirements are met through quality and effective notes and actions on our internal computer system

Reservations Executive - Park Plaza Hotel - London

(2021-06 - 2021-09)

4-month contract

• Manage Reservations: Handle incoming reservation requests via phone, email, and online platforms. Confirm reservations and send confirmation details to guests
• Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and offering information about hotel services and amenities
• Coordination: Work closely with other departments to ensure room availability and accommodate special requests
• Record Keeping: Maintain accurate records of reservations and guest information in the hotel's property management system (PMS)
• Cancellations and Modifications: Manage cancellations and modifications to existing reservations, ensuring guests are informed promptly

Ground Operations - Stansted Airport (Jet2)

(2020-01 - 2020-08)

• Welcoming passengers and handling the counter
• Providing essential flight information to passengers
• Ensuring passengers have an easy and comfortable experience
• Carrying out check-in, boarding and disembarkation procedures
• Coordinating and managing staff around the aircraft during its stopover
• Preparation of the flight plan, fuel, weather condition and other important information
• Drafting and handing over the necessary documents for the flight to the aircraft captain
• Management of takeoff slots with air traffic organizations and management of airline network and fleet

BSc - International Tourism Management and Business - Middlesex University (2016-10 - 2019-06)

Level 3 Diploma - Travel and Tourism - Westminster Kingsway College (2015-09 - 2016-07)

GCSE - Hornsey School For Girls (2006-09 - 2011-07)