Hilary Bassett

Creative and results-driven senior change management professional. Extensive experience in designing, leading, and implementing strategic transformational change initiatives. Project deliveries encompass technology, processes, and personnel. Proven ability to cultivate collaborative relationships across diverse functions and organisational levels, fostering highly effective teamwork. Committed to knowledge sharing and promoting a culture of continuous improvement.

• Leading strategic transformational change programmes
• Project managing change delivery
• Managing people change
• Stakeholder management
• Embedding change within the organisation
• Developing continuous improvement culture
• Problem solving
• Removing inefficiency and process waste
• Standardising ways of working
• Designing new processes
• Understanding voice of customer
• Improving customer satisfaction
• Tracking project benefits

Certified Lean Six Sigma Black Belt