Friendly, reliable and customer-focused with extensive experience working in hospitality, restaurants, leisure and service-led environments
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After relocating to Suffolk and taking time away from my corporate career to focus on my family, I am now looking for a part-time customer-facing role where I can return to what I have always enjoyed — working with people, delivering excellent service and being part of a friendly, busy team. I started my career in hospitality and have always loved creating great customer experiences. Over the years I progressed into management, training and leadership roles, but my passion has always remained the same — people, service and making customers feel welcome.
I am hardworking, positive, calm under pressure and happy to get involved wherever needed.
Career Break / Family Relocation - Career Break / Family Relocation - Suffolk
(2021-01)
Relocated to Suffolk and took time away from my corporate career to focus on my family. Now looking to return to a customer-facing role within a friendly hospitality environment.
Head of Sales - Crown Golf
(2014-01 - 2020-12)
Responsible for customer experience, sales performance, team training and supporting multiple locations across the UK.
Dual Site General Manager - Everyone Active
(2012-01 - 2013-12)
Managed two busy leisure facilities, leading teams and ensuring excellent standards of service and customer experience.
General Manager - Virgin Active
(2011-01 - 2012-12)
Managed daily operations, customer service standards and team performance within a busy customer-focused environment.
General Manager / Regional Sales Manager - Esporta Health & Fitness
(2004-01 - 2011-12)
Led teams across multiple sites, focusing on customer service, team development and creating a positive experience for members.
Regional & National Learning & Development Manager / Assistant General Manager - TGI Fridays
(1995-01 - 2004-12)
Worked within a fast-paced hospitality environment, supporting restaurant teams, training staff, opening new restaurants and ensuring excellent guest service.
Learning & Development Manager / Floor Manager - McDonald's
(1987-01 - 1995-12)
Started my career in a busy customer-facing restaurant environment, developing strong foundations in hospitality, teamwork and service standards.
